ABOUT ZOOMO

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more. Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

THE ROLE

You'll be a vital link between our customers and our workshop team. You'll split your time between managing our busy service desk, prioritising repair appointments, and efficiently handling walk-in customers. Your strong customer service skills will be essential as you triage customer inquiries, provide clear and timely updates, and ensure a positive experience for every customer. In addition to customer service, you'll also use your technical expertise to diagnose and repair a range of e-bikes, e-mopeds, and e-cargo bikes.

Key Responsibilities:

• Customer Service: Manage the service desk, triage customer queries, and schedule repairs efficiently. Prioritise customer needs, providing timely solutions and excellent service.
  Vehicle Maintenance: Efficiently repair and service our fleet of e-bikes, e-mopeds, and e-cargo bikes to the highest Zoomo standards.
• Fault Diagnosis: Accurately diagnose and resolve mechanical and electrical issues to ensure vehicles are safe and operational.
• Quality Assurance: Conduct thorough inspections on fleet vehicles and returns to identify and rectify any damage or faults.
• Workshop Maintenance: Contribute to a clean and organised workshop environment.
• Teamwork: Collaborate with the team to maintain a positive and supportive work environment.

Requirements

• Passion for Sustainability and Cycling: Genuine enthusiasm for e-bikes and sustainable mobility solutions.
• Technical Proficiency: Proven experience in bike mechanics, including electric bikes. Transferable skills from automotive or motorcycle mechanics are valuable.
• Product Knowledge: In-depth understanding of bike assembly, repair, and e-bike/lithium-ion battery technology.
• Problem-Solving Abilities: Excellent diagnostic and troubleshooting skills.
• Meticulous Approach: High attention to detail to ensure high-quality repairs.
• Customer Focus: Strong commitment to providing excellent customer service.
• Organisational Skills: Strong ability to manage your time and prioritise tasks efficiently.
• Flexibility: Willingness to work flexible shifts across multiple sites and weekends.
• Communication Skills: Effective communication in English, with additional languages preferred.
• Physical Fitness: Ability to lift heavy objects and work on your feet for extended periods.
• Qualifications: Ideally, a Cytech Level 2 certification or equivalent qualification.

Benefits

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched-on team that strives to make the streets greener and serve the rider
• Basic Salary £27,352 to £29,316 (depending on experience)
• Global and country-specific benefits packages
• Monthly team outings & events
• Get to know our product by using one of our e-bikes
• Annual learning and development allowance
• Mental wellbeing support

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

LI-ONSITE