| Location | Boston, MA |
| Salary | $70 - $80/hr and up to 1880 hours per year |
| Role | QCO |
| Remote | 🏢🌴Hybrid |
| First listed | In the last 3 months |
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Job Description
The MBTA is launching a digital transformation initiative that equips frontline employees with streamlined, mobile-first tools for accessing safety-critical resources and contributing remote data from the field. As part of this initiative, the Organizational Change Management Lead (OCM Lead) will ensure that all stakeholders—from supervisors to operators—are aligned, engaged, and equipped to adopt the new technology.
This individual will focus on fostering change readiness, crafting clear and compelling communications, leading audience engagement strategies, and ensuring a seamless end-user experience. The OCM Lead will be a visible, trusted face of the transformation, building relationships with teams across the Authority, especially those traditionally hesitant about change.
Massachusetts Bay Transportation Authority (MBTA) number of job openings over time by month
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