| Location | Austin, TX |
| Commitment | Full-Time |
| Role | Service |
| Remote | 🏢Onsite only |
| First listed | In the last 9 months |
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Job Description
Freedom Solar is one of the largest solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida, and our commercial business has a nationwide reach. Our strong reputation in the industry is based on our dedication to quality craftsmanship and outstanding customer service. At Freedom Solar, our mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values:
Pride in Quality Craftsmanship
Go Above and Beyond
Put People First
Have a Humble Heart
Give a Damn
Shoot Straight
At Freedom Solar, we have built a customer-focused, turnkey solar installation experience that is unusual in the industry. Unlike most solar companies, we serve our customers through the entirety of their solar journey, from marketing and sales, to installation, to service and warranty coverage. As we have scaled, we have remained true to our startup roots, with dedication, creativity, resourcefulness, and speed inherent to our culture. We care deeply about our customers and the environment, and everything we do reflects that. And we aspire that our team emulates and enhances this culture.
The Director of Service will act as the primary leader of the Service department, reporting to the Chief Customer Success Officer. In this role, he/she will be responsible for overseeing the Service department’s operations, including but not limited to system maintenance, repairs, and deinstallations-reinstallations. This role will utilize previously developed expertise to develop internal and external processes and procedures regarding service ticket processing, vendor and inventory management, enhanced customer communications and support, and team structure and management, to ensure a high level of customer satisfaction with the Service department. Success in this role will be measured by the speed and efficiency at which Service tickets are handled, the quality of Service department work, and a variety of customer satisfaction metrics.
Freedom Solar Power number of job openings over time by month
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