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Customer Success Manager

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Job Description

Are you ready to fight climate change? We just raised a $30 million Series B from Coatue (early backer of Apple, Tesla, and Rivian) and actor Robert Downey Jr (aka Iron Man). Did you know buildings contribute to over 40% of the global carbon emissions? Our web-based SaaS toolset, helps design teams rapidly decarbonate the building design process by automating energy, daylight, glare, cost, and more with machine learning. Last year we offset enough carbon to save 171,000 lives and 5x more carbon than Tesla. Join our fast-growing team to help save the planet!

Who You Are: A revenue-focused professional who is seeking to use your skills in a way that positively impacts environmental change. You proactively engage in client communication, use data to identify opportunities for growth, and have demonstrated success in driving revenue growth via renewal and/or net new. You have the experience to successfully navigate client relationships, effectively listen and ask questions, and understand client goals to uncover present needs and future opportunities.

Who We Are: We're willing to rethink everything to get buildings to net-zero carbon. We think differently and holistically about architecture, engineering, and construction space. We use science, care about others, and speak the truth about climate action.

Key job responsibilities

  • You will act as a partner to the logos in your portfolio, with a focus on increasing product and service utilization.
  • You will take ownership of meeting and exceeding goals for retention and growth targets
  • You will manage the full customer lifecycle from onboarding through renewal; you will progressively expand circle of influence with an eye on adoption and growth.
  • You maintain an in-depth knowledge and understanding of existing and upcoming products and services
  • You build and maintain relationships with internal and external stakeholders through influence, personal credibility and thoughtful leadership
  • You successfully partner with Sales, Marketing and Product teams to ensure customers are educated and enabled to achieve success
  • You manage time efficiently, meet personal and professional goals, and work effectively with others on the Customer Success team

Basic Qualifications

  • 2+ years of experience in customer facing role (preferably in a SaaS environment)
  • Proven success owning revenue generating outcomes
  • Demonstrated results achieving at or above plan
  • Detail-oriented with a demonstrated ability to self-motivate and follow through on key objectives
  • Ability to work independently, as well as part of a team, on multiple concurrent projects
  • Ability to prioritize and demonstrate relentless discipline in achieving goals
  • Proven ability to influence others and willingness to roll up your sleeves
  • Excellent communication skills through messaging, email, phone and video conferencing channels
  • Sales or Sales Development experience preferred

What’s In It for You:

  1. 100% Employer Paid Health insurance
  2. Vision and Dental benefits
  3. Employer-paid public transit pass and biking stipend
  4. Competitive Pay
  5. Work-Life Balance
  6. Onsite Gym membership
  7. Hybrid Work
  8. Paid time off and holidays
  9. Snacks, beer, team events

Cove.tool is proud to recruit and hire talented people from a wide variety of backgrounds and experiences. We do not discriminate on the basis of race, color, national origin, gender, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, or disability.

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Join ClimateTechList Talent Collective

Want to be matched with companies directly? Apply to the talent collective.

Here's how it works:

  1. You submit an application

  2. We'll share your profile with climate tech companies potentially interested in chatting with you

  3. We'll reach out if there's a company interested in talking to you.