Job Description

Zoox is seeking a highly skilled and motivated Technical Program Manager to lead service metrics. The Service Metrics Lead will be responsible for managing and optimizing the metrics used to evaluate our driving and service performance. This role is equally focused on analyzing data, communicating insights, and taking action. As the Service Metrics Lead, you will manage and optimize the metrics used to evaluate our driving and service performance. You will be responsible for the end-to-end management of data and metrics, including collection, analysis, and presentation. Your role will involve deriving actionable insights, collaborating with cross-functional teams, and driving continuous improvement in our metrics pipeline and processes. The ideal candidate will excel in both data-driven analysis and effective communication, ensuring that insights translate into impactful decisions and actions.