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Retail & Customer Support Specialist, Los Angeles

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Job Description

Upway is a fast-growing startup building the world’s largest e-commerce site for e-bikes 🚲. We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste 🌎!

We’re now hiring a Retail & Customer Support Specialist to join our Los Angeles, CA team. In this role, you’ll be the face of Upway for both our in-person and online customers. You’ll help visitors at our LA retail space find their perfect e-bike, offering test rides, product guidance, and a great buying experience. You’ll also support our eCommerce operations by assisting customers online - answering questions, resolving issues, and helping riders confidently complete their purchases.

This is a dynamic, customer-facing role that blends retail sales with digital support. You’ll thrive if you’re personable, tech-savvy, and passionate about helping people discover the joy of electric mobility.

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