About Trove Recommerce

Trove powers resale for the world's most beloved brands, extending the life of millions of products and creating more inclusive, less wasteful business models. Trove is the market leader in branded resale and trade-in for world-class brands and retailers such as Canada Goose, lululemon, Patagonia, REI, Levi’s, Arc’teryx, Allbirds, and more. Through its proprietary Recommerce Operating System, Trove is accelerating the shift toward more sustainable business models, foundational for circularity. Over the last decade, Trove has equipped leading brands with technology and operations to create and scale branded resale programs by enabling customer trade-in of items, single-SKU identification and condition grading, site build and maintenance, and customer data collection, analytics and reporting. A Certified B Corporation, Trove is pioneering a new era of retail essential to a more sustainable future.

Recognized by FastCo in 2023, 2022 and 2020 as one of the World Changing Ideas Awards and one of the World's Most Innovative Companies, we continue to gather accolades for our innovative resale technology. In 2023, Trove was recognized as winner for Best Use of Emerging Technology by Modern Retail and selected by Inc as 2023 winner for larger businesses that have grown significantly without losing their focus on serving the best products. The Leading 100 selected Trove as 2023 Trailblazer of the Year for breakout technology startups that are driving innovation in fashion and retail.

About The Role

The Trove Partnership team engages our partners to successfully connect them to Trove’s platform and offering to grow their recommerce businesses, demonstrate ongoing value of Trove’s service, and drive their loyalty and retention. This critical function is responsible for supporting new and existing partners, working closely with cross functional teams and providing ongoing partner support including commercial renewals. The Partnership team ensures a best-in-class recommerce experience to drive innovation and partner success. The Partnerships Director leads a team of Partnership Managers to deliver outsized impact at scale and drive recommerce innovation.

What You’ll Do

• Owning the post-sales and onboarding partner relationships with Fortune 500 retailers and brands
• Act as a trusted thought leader to partners and create aligned account plans to grow their resale channel by delivering best practices, consultation and driving towards business outcomes in monthly business, marketing and strategy reviews
• Build your team and influence the broader company to deliver value to our partners at scale with repeatable partnership management playbooks and materials
• Driving company efforts to strategically and rapidly expand and deepen our existing brand partner relationships and associated revenue
• Partnering with the Product, Operations and Analytics teams to develop a set of recommerce best practices and thought leadership materials that can be strategically delivered across multiple partners
• Developing, owning and improving partner health scores, KPIs, and OKRs
• Developing supply and demand models to help partners plan and internal operations teams prioritize capacity
• Supporting the business development team to sign new partners and complete new partner SOWs
• Owning and maintaining contract renewal negotiations (MSAs and SOWs)
• Drive internal prioritization across Analytics, Business Development, Operations, Product, and Engineering teams to meet partner requirements
• Identifying opportunities for partners to act as Trove advocates (e.g. testimonials, case studies) and continuously gain support from the core business
• Maintaining a high level of professionalism, empathy, and business acumen across multiple partners at one time

Experience You Bring

• Experience in ecommerce, retail, brand, SaaS, or consulting
• Demonstrated experience of managing multiple commercial relationships
• Experience managing and delivering results in small to medium sized high-performing teams
• Demonstrated experience supporting technical product roadmaps, implementing software applications and/or providing strategic advisory services
• Proven track record of driving strategic alignment between external and internal stakeholders and communicating to C-suite level stakeholders
• Demonstrated experience of managing multiple, complex workstreams at once
• Strong interpersonal skills. Comfortable communicating to business leaders in a clear and effective manner
• Influence. Proven track record of influencing complex, cross-functional decisions among both internal and external stakeholders
• Flexibility. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change
• Attention to detail. Does not let important details slip through the cracks or derail a project.
• Persistence. Demonstrates a willingness to go the distance to get something done
• Impact. Able to quickly identify and address business opportunity areas to drive results.
• Strong analytical skills and ability to use data to make sound decisions
• Ability to think horizontally across many partners and their needs and strategically connect those needs to multiple functions’ roadmaps within Trove
• Self-starter with well-developed interpersonal and influencing skills

• Comfortable in an ambiguous, fast-paced and high growth start-up environment

  Bonus Points If You Have

• Consulting client management experience
• SaaS experience
• Retail and/or brand experience
• Product management experience

Why Work Here?

• Flexible Remote Workplace- Trove’s flexible schedule and remote workplace allows employees to take control over their schedule, which is invaluable when it comes to attending to the needs of personal and work life needs.
• Unlimited PTO -Our unlimited vacation company policy allows employees to take as much leave as they need. Employees need time to rest and enjoy themselves outside work. Putting a cap on this important time doesn’t help our effort to achieve high levels of employee satisfaction and productivity.
• 401K- Employees can set aside pre-tax dollars to invest in a qualified retirement investment plan with a company match.
• Medical- Trove covers 100% of employee monthly premium.
• Equity/Share Options - The longer the employee works, the more stocks become available to purchase.
• Learning Fund- Exempt employees have access to a pool of funds to support execution of their self-development goals and objectives.
• Partner Discounts- Enjoy eligibility for Pro Accounts and various partner discounts from Patagonia, Arcteryx and Eileen FIsher
• Mission Driven- Work alongside passionate people to build the leading recommerce infrastructure and the circular economy.

Trove is committed to creating an equitable and transparent workplace. The annual compensation range for this position is $151,520-$227,135 plus competitive equity. Final compensation will be determined based on experience, location and skills and may vary from the range listed above.

Trove is proud to be an equal opportunity company but we don’t want to stop there. We strive to be an anti-racist company and we believe that diversity and gender balance will help us reach our full potential. At Trove we are building a company where we are not only proud of our mission, but how we are pursuing it. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status and we will consider qualified applicants with arrest and conviction records for employment.