Powerwall Technical Support is a customer-facing support team that offers product education and technical solutions to customers and Installers in need. Responsibilities will include taking inbound inquiries from customers, providing accurate information, understanding complex issues and working with our customers on resolving their issues. This team is the voice of our engineering and diagnostics teams on a global scale, and often contributes front-line insights to identify trending issues, improve processes and documentation, and more.

Technical concerns will vary from low to high complexity, and support will be offered through collaboration with leadership as well as other technical and engineering teams. This role is for experienced technical individuals who are passionate about solving problems and helping others. The ideal candidate will have a strong understanding of technical concepts and be able to apply their knowledge to find creative solutions to various issues. They will also be able to communicate effectively with both technical and non-technical audiences.

Tesla is proud to have a team of highly skilled and experienced professionals who are passionate about their work. We are committed to making a positive impact on the world, and we are excited to see what we can accomplish together.