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Sr. Software Engineer, Tesla Voice & Contact Center

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Job Description

The Voice and Contact Center Senior Engineer is responsible for design, implementation, and support of highly available contact center technologies, in partnership with Tesla's Customer Support, Sales and Service organizations. The Voice and Contact Center Technology team provides voice and contact center solutions that utilize API/Event Based technologies in conjunction with multiple service providers around the globe. Our services are provided in call center locations, retail service/sales centers, manufacturing environments and general office locations. We are responsible for providing voice and omni-channel solutions that are always-on, highly reliable and with exceptional performance. Tesla is a fast-paced and dynamic environment that can pivot directions quickly, so the ability to quickly respond to changes in direction is critical.

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