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Facilities Application Support Engineer

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Job Description

TITLE: Facilities Application Support Engineer


TerraPower is a nuclear technology company based in Bellevue, Washington. At its core, the company is working to raise living standards globally through a more affordable, secure and environmentally friendly form of nuclear energy along with innovations in medical isotopes to improve human health. In 2006, TerraPower originated with Bill Gates and a group of like-minded visionaries who evaluated the fundamental challenges to raising living standards around the world. They recognized energy access was crucial to the health and economic well-being of communities and decided that the private sector needed to take action and create energy sources that would advance global energy deployment. TerraPower’s mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field. As a result, the company’s activities in the fields of nuclear energy and related sciences are yielding significant innovations in the safety and economics of nuclear power, hybrid energy and medical applications – all for significant human health benefits.

TerraPower is seeking to hire highly motivated and forward-thinking professionals who are interested in focusing on advanced nuclear reactor research and development and influencing change within the nuclear power landscape and bringing forward the critical production of medical isotopes. TerraPower is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. In addition, as a federal contractor, TerraPower has instituted an Affirmative Action Plan (AAP) in an effort to proactively recruit, hire, and promote women, minorities, disabled persons and veterans.

Facilities Application Support Engineer

TerraPower's Real Estate and Facilities team is responsible for the design, implementation, operations, and management of all TerraPower locations. This role will support the design, deployment, and continuous improvement of Facilities IT technology and infrastructure services, such as A/V Systems, Microsoft Teams Rooms, Lenel Security and Access Control systems, Microsoft Teams Administration, Teams Direct Routing Telephone and Communication technology, and application backend management for Visitor Management, Space Reservation, and Asset Tracking. This position will report to the Director of Real Estate and Facilities.


• Provide escalation technical support for Audio/Visual systems, including troubleshooting hardware and software issues, configuring equipment, and ensuring optimal performance.

• Liaison and assist with vendor management and product delivery during construction projects.

• Manage Windows-Based Microsoft Teams Rooms, including installation, configuration, and maintenance of room systems to facilitate seamless virtual meetings and collaboration.

• Support Lenel OnGuard Access Control systems, ensuring proper functionality and security protocols are in place.

• Administer Microsoft Teams, working with the IT Organization to implement standards and manage features.

• Ensure the smooth operation of Facilities-owned IT systems and services for TerraPower locations.

• Perform engineering and design support for all systems and services under the Facilities organization.

• Ensure processes and standards are in place to ensure that work and quality meets the required standards of the enterprise. Work inside of established ITSM and IT Change Control procedures.

• Understand, maintain, and support Telephone and Communication systems, addressing issues related to VoIP, PBX, and other communication technologies.

• Maintain and support Visitor Management Systems, ensuring smooth visitor registration processes and security measures.

• Be knowledgeable in Networking Systems, including LAN/WAN infrastructure, switches, routers, and firewalls to help engineer other support systems with the IT Organization.

Key Qualifications

• HS Diploma with preference for College Degree in Information Technology.

• 3+ years of experience in an IT Engineering level role, supporting a variety of IT systems and at minimum one technology described in the Responsibilities section.

• Experience understanding and working with IT Change Control processes and working cross-departmentally to achieve positive outcomes.

• Strong troubleshooting and problem-solving skills with the ability to analyze complex IT system interdependencies.

• Strong problem-solving skills and experience with project management.

• Strong verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.

• Technical and IT experience supporting users and implementing solutions in an enterprise environment.

• Ability to build productive working relationships with team members, stakeholders, and external vendors.

• Experience with Audio/Visual and Hybrid Meeting technologies (e.g., Microsoft Teams, Webex, Zoom) preferred.

• Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, LenelS2) are a plus.

• The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect with a desire to foster teamwork.

Job Functions

Job Functions are physical actions and/or working conditions associated with the position. These functions may also constitute essential functions for the job which the employee must be able to fulfill, with or without accommodation. Information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations. An applicant's ability to perform and/or tolerate these actions and conditions will be discussed and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards.

• Motor Abilities: Sitting for extended periods, bending/stooping, grasping/gripping, fine motor control (hands).

• Physical exertion and/or requirements: Minimal, with ability to safely lift up to 40 pounds.

• Repetitive work: Prolonged.

• Special Senses: Visual and audio focused work.

• Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hrs/day.

• Candidate must have car and be able to drive between Bellevue and Everett Facilities.

• Out of state travel required 0-5%.

TerraPower’s technology is controlled for export by various agencies of the U.S. Government. TerraPower must evaluate applicants who are foreign nationals (other than asylees, refugees, or lawful permanent residents) in accordance with U.S. Government export control requirements. To facilitate TerraPower’s export control reviews, you will be asked as part of the application process to identify whether you are a U.S. Citizen or national, asylee, refugee, or lawful permanent resident of the United States. Government export authorization approval times vary. Based on the business needs for a particular position, TerraPower may not consider a foreign national from a country if it is impracticable to obtain timely Government export approval.

Job details

Job Type: Full-time

Salary Range Level 7: $71,093 - $106,640

*Typically, our employee salaries are within .90 – 1.0 of the mid-point of the posted salary band. Any salary offered within the posted salary band is based on market data and commensurate with the selected individual’s qualifications and experience. This range is specific to Washington State.


• Competitive Compensation

• Salary, eligible to participate in discretionary short-term incentive payments

• Comprehensive Medical and Wellness Benefits Medical

o Vision

o Dental

o Life

o Life and Disability

o Gender Affirmation Benefits

o Parental Leave

• 401k Plan

• Generous Paid Time Off (PTO)

o 21 days of annually accrued PTO

• Generous Holiday Schedule

o 10 paid holidays

• Professional and Educational Support Opportunities

• Flexible Work Schedule

TerraPower Career and Benefits information: https://www.terrapower.com/contact-us/careers/

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