Job Title: Sales Support Executive
Working Pattern: Contractual hours will include Monday to Sunday between 9am to 7pm. Hours worked are factored into the departmental rota
Salary: Up to £27,500 with annual bonus and benefits
Location: Cardiff, Hybrid Working.

At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated individual, ready to make an impact, we've got a space with your name on it!

We’re building an amazing team and we’re looking for a hardworking and driven Sales Support Executive to support us on our journey. We will provide full training for this role!

T he main purpose of the role is to provide a support network for our field-based Account Managers and introducer partners, whilst also identifying new opportunities for the benefit of our customers and introducer partners.

We are Tandem - Where impact meets innovation

Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends.

Our team

The main purpose of the role is to provide a support network for our field-based Account Managers and introducer partners, whilst also identifying new opportunities for the benefit of our customers and introducer partners.

You will be working as part of a smaller team supporting the overall company targets & objectives, giving you the opportunity to bring new ideas & experience to build out what is going to be a key part to our overall growth.

Your Impact: Building a greener tomorrow

As a Sales Support Executive at Tandem your focus will be on:

• Offering excellent customer service as a point of contact for dealer, dealer group, brokers & customers.
• Effectively communicating and interacting with all brokers, dealer and third parties in a timely manner and resolving any queries or issues providing one call resolution.
• Effectively supporting dealer, dealer group and broker development & acquisition, maximizing sales efficiencies, commercial outcomes that meet regulatory, commercial and risk requirements.
• Actively identifying new partnership opportunities and contacting potential new dealer, dealer group & brokers to educate them on our products and how we could positively change their business.
• Interacting with non-supporting dealer, dealer group & brokers to recommence the working relationship.
• Welcoming new dealer, dealer group & brokers to Tandem Motor Finance by ensuring all parties have what is required to meet regulatory, commercial and risk requirements.
• Proactively contacting dealer, dealer group & brokers to follow up on outstanding requests.
• Ensuring our Fair and Green outcomes are upheld and championed.
• Maintaining an in depth and up to date understanding of Tandems products, commissions, processes, and services.
• Creating new dealer/broker relationships.
• Production of accurate weekly/monthly MI
• Ensuring adequate staff resource is in place to support dealer, dealer group and brokers.

It would be great, but not essential if you have:

• Minimum of 2 years’ experience within a financial services lending environment.
• Excellent knowledge and understanding of financial services and the regulated environment.
• Experience of working in a team whilst promoting a culture of inclusion and idea innovation.
• Good questioning techniques and investigative skills.
• Ability to effectively provide constructive feedback to all levels.
• Good organisational and time management skills resulting in the ability to prioritise tasks to meet tight deadlines.
• Ability to support and motivate a team to achieve positive results with a customer first approach.
• Ability to interpret management information to deliver performance and confidently present results to Directors with a summary of remedial actions.
• A flexible approach to meet the business needs and the ability to adapt and manage change/transformation.
• Exceptional written and oral communication skills.
• Strong computer literacy including working experience on Microsoft Office and lending hardware and software.
• The desire to be an active team player.

Rewards that reflect your value, what’s in it for you?

At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health worth a minimum of £750 per year
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Our Green Deal: Your Impact Amplified

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:

• Volunteer 2 days a year for charity > receive an early Friday finish
• Raise £200 per annum for charity > Tandem provide PR and marketing support
• Have renewable energy at home > receive an additional 1 day annual leave
• Drive an electric car > receive £500 towards a home charger

Ready to make your mark?

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Don’t meet all the requirements? Don’t fret! We highly appreciate your unique experience and encourage you to apply for our Expression of interest vacancy on our Careers site.

Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.

Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.