Brief Description of Sunnova

Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.

At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.

If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!

Customer Care Support II Position

As a Customer Support Specialist II, you will be responsible for providing daily phone support and emails to Sunnova’ s customers, assist in monitoring of system control of reports, inputting data into Salesforce, and provide support to CSS I agents as needed. The CSS II position is an individual production position and reports directly to a Contact Center Supervisor. The workday as a CSS II may be segmented into several duties: inbound/outbound phone production, CSS I agent mentoring and assistance; customer email correspondence and daily reports. These segments are assigned by the supervisor, and may change daily based on the company needs. Specific daily goals, monthly goals and working shifts are subject to change at any time based solely on company needs.