| Location | Kenya |
| Years of Experience | 2 years of experience |
| Commitment | Permanent - Full Time |
| Role | EasyBuy Program Management |
| Remote | See job post for details |
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Job Description
Location : Kenya
The Role
We are seeking a strategic and detail-oriented member to join our growing regional Workforce Management & MIS team. This role plays a critical part in optimizing workforce operations across both internal and outsourced contact centers within a multi-country footprint.
You will be accountable for delivering accurate forecasts, efficient schedules, and performance insights that enable the business to meet service level targets, bolster employee engagement, and drive operational efficiency. The role will also reinforce the implementation of a WFM system and the drive of scheduling frameworks that strike the right balance between business purpose and workforce sustainability.
This role offers a unique opportunity to shape and refine workforce planning practices in a scaling organization, influence resourcing strategies, and merge with a diverse network of internal and BPO stakeholders.
If you are detail-oriented, collaborative, and passionate about workforce optimization, this is an exciting opportunity to make a measurable impact in a dynamic, growth-focused organization.
Sun King number of job openings over time by month
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