Job Location: Nairobi, Kenya

About the Role

Sun King is seeking an After-Sales Manager to oversee the After-Sales Operations team across multiple East and South African countries. This role will oversee after-sales operations, ensuring high customer satisfaction through efficient service delivery, warranty management, spare parts coordination, and technical assistance.

The role involves managing an after-sales team across the East and Southern Africa markets, optimising processes, maintaining strong relationships with customers and service partners, and building strong relationships with internal and external customers to secure their retention and achieve best-in-class customer satisfaction.

You will have the opportunity to work cross-functionally to find solutions for our customers, including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator obsessed with customer satisfaction, this role is for you!