| Location | Tanzania |
| Commitment | Permanent - Full Time |
| Role | Operations |
| Remote | See job post for details |
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Job Description
Job Location: Arusha
About the role The Associate Manager, After Sales – EasyBuy Direct (EBD) will drive operational excellence, customer satisfaction, service quality, and cost efficiency across Sun King's EBD after-sales operations in Tanzania.
The role will oversee warranty management, repairs and replacements, customer escalations, field-service performance, and compliance with after-sales policies and SOPs. Working closely with shop operations, field teams, refurbishment, and cross- functional stakeholders, the role will use operational data and continuous improvement initiatives to enhance service delivery, optimise costs, and strengthen the customer experience.
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