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Area Customer Loyalty Executive, Biwi, Lilongwe-Malawi

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Job Description

Location: Biwi, Lilongwe

The team you would Join:
Sun King’s Global Corporate Risk team identifies, monitor and control the credit risk inherent in the company’s direct to consumer business. The Corporate Risk team works with the company’s PAYG Direct Sales, Operations, and Finance teams across multiple countries to maintain the health of the solar energy loan portfolio. The team continuously examines sales and customer payment-related data and identifies pilots, and executes new sales, collections, and incentive processes. The Corporate Risk team also ensure the company’s efforts around customer data privacy and consumer protection.

About the role: We are looking for a diligent and well organized team member to join our Risk department as an Area Customer Executive. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.

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