Who We Are

Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.

We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies —and we’re just getting started.

Job Description

As a Surveyor II, you will coordinate each site survey request and have a comprehensive understanding of IoT, Access Control, and Parking surveys. You will monitor each project opportunity from request to completion, develop budget proposals, and maintain work schedules for Surveyors (Level I) . This role requires excellent communication skills to effectively convey information to internal and external teams.

Responsibilities

Budgetary Proposal Development:

• Utilize preliminary client questionnaires to build budgetary proposals, providing a general idea of overhead costs, including labor, hardware, professional services, and permitting costs.
• Requires expert knowledge of SmartRent products, construction, blueprints, and smart systems.
• Involves cross-communication between sales, clients, and implementation teams.

IoT New Development Review:

• Accurately identify new development site survey objects and request necessary technical/preliminary information.
• Use gathered information to progress new development opportunities to the next review stages and notify appropriate teams for action.
• Review technical documents to understand each request's needs and communicate findings to relevant teams.

Facilitation of Site Survey Opportunities:

• Monitor coordination dashboards to ensure open opportunities across all survey stages are handled efficiently and within the process.
• Identify and address opportunities requiring immediate attention, ensuring proper progression.
• Coordinate with teams to gather additional information to progress opportunities, following up to avoid delays.

Development and Maintenance of Site Surveyors' Schedules:

• Delineate survey requests to identify resource needs and plan weekly schedules for surveyors (level I).
• Ensure efficient and cost-effective resource scheduling, adapting to client or resource changes as needed.
• Communicate schedule changes or new expectations to all relevant parties.

Ensure Preliminary Information for Site Survey Objects:

• Identify opportunities requiring preliminary documentation or specific information to advance survey stages.
• Coordinate with teams and clients to gather necessary information.

Review of Technical Documents Before Submission:

• Interpret building blueprints and schedules, effectively communicating findings to teams and clients.
• Apply specific thresholds to progress requests or communicate insufficient information.

Maintenance of Coordination Dashboards:

• Understand team processes and survey status expectations, ensuring appropriate opportunity progression.
• Monitor and act on coordination dashboards, maintaining a routine of thorough inspections.

Use of SalesForce Tools for Survey Stage Compliance:

• Utilize SalesForce tools to track opportunity progress efficiently within set time parameters.
• Populate necessary information in SalesForce for team comprehension and tracking.

Monitor Communication Between Coordination Team and Other Parties:

• Respond promptly to communications (email, Slack, or phone) to document and communicate client needs to all involved teams.
• Engage with internal teams to elaborate on specific needs and collaborate on completing site survey requests.

Required Qualifications

• High School diploma or GED and 3-5 years of related experience, including technical engineering/surveying training OR equivalent combination of education and experience.
• Knowledge of surveying principles and methods and the use of required field surveying equipment.
• Ability to accurately read blueprints.
• Must be able to travel within the branch territory and/or regional territory as needed.
• Client-facing proposal skills.
• Strong phone and listening skills.
• Excellent follow-up and problem-solving skills.
• Strong computer skills and knowledge of Salesforce.
• Ability to create and maintain Google Sheets.
• Ability to multi-task in a high-volume environment and deliver outstanding customer experiences.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Regular, reliable, and predictable attendance.
• Ability to work well with others in a collaborative team environment.
• Must have reliable computer and internet access.

LI-Remote

For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You’ll fit right in if you:

• Do the hard work and go out of your way to deliver excellence
• Own outcomes and learn from your mistakes
• Are a collaborative and supportive team player; win or lose you lift others up
• Value authenticity, other’s perspectives, and diversity in the workplace
• Have a passion for smart tech and the real estate industry

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