Why Work at SMA America

At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy.

But we’re not just transforming power — we’re empowering people.

We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.

Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you.

POSTITION OVERVIEW

We are seeking a Business Intelligence Analyst to join our Americas Service Operations unit. This role is responsible for developing and maintaining dashboards, reports, and data analytics that provide insight into key business performance indicators. The ideal candidate will bring strong technical skills, analytical thinking, and a collaborative mindset to support data-driven decision-making across departments.

PRIMARY DUTIES / RESPONSIBILITIES

• Responsible for the development and administration of KPI reporting for Service Operations.
• Analyzes, interprets information, and makes recommendations based on data insights. Presents data in a graphical format to support leadership groups and committees in strategic planning and decision making.
• Identify best methods and processes for performance improvement including developing project plans, facilitating group processes, and training related to data collection/reporting.
• Responsible for creation of reports that summarize performance by specific Service department, including collaborative/consulting efforts for various SMA groups.
• Standardizes and streamlines new or existing reporting and/or data pipelines & live data efforts.
• Works with technical teams to develop and implement solutions based on business needs and drive processes to completion.
• Acts as a process owner or expert for department when necessary – can provide direction for outside groups acting in the best interests of analytics group or influencing collaborators to support business projects.
• Delivers accurate and timely reporting following best practices for data collection, cleaning, and presentation.
• Track and provide deviations from plan as necessary to leadership team.
• Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

• Bachelor's degree in business, data analytics, engineering, or related technical field or equivalent years of experience.
• A minimum of 7 years of experience in the same or similar role.
• Attention to detail and a high level of accuracy are required.
• Excellent interpersonal communication skills are required.
• Analyze and solve problems effectively.
• Advanced skills with Microsoft Office Suite (Word, PowerPoint, Excel) are required.
• Experience with business intelligence tools Proficiency in the English language, both written and verbal, is required.
• Proficiency in CRM/SAP and the ability to become a subject matter expert in new system solutions.

PREFERRED QUALIFICATIONS

• Ability to recognize complex problems vs. objectives and apply creativity to analyze situations, develop solutions and procedures.
• Ability to work independently or with limited information.
• German and/or Spanish language skills are a plus.

WE OFFER

• Salary Range: $82,000 - $108,000 annually, depending on experience and qualifications
• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• 401(k) plan with company match
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.

If you have any question regarding our privacy policy, please contact us at [email protected]