| Location | Remote Opportunity , Greater London, United Kingdom |
| Salary | £40.000)Private health & life insuranceQuarterly team visits to our HQ in the NetherlandsCar allowance & paid travelStock Appreciation Rights (SAR) schemeParental leave benefits and career growth support🔌 Excited to shape the future of industrial energy?We’d love to hear from you—even if you don’t tick every box |
| Years of Experience | 4 years of experience |
| Remote | 🌴Remote allowed |
| First listed | In the last 6 months |
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Job Description
Hi, we are Samotics!
Our AI-driven solutions help industrial companies cut energy waste, prevent pollution, and eliminate unplanned downtime. With a mission to reduce global energy consumption by 15%, we're leading in technological innovation.
About the role 👷♀️👨💻
As a Technical Installation Project Coordinator, you’ll play a hybrid role that bridges hands-on technical expertise with project coordination across key onboarding projects in the UK. You’ll be the go-to person for all things installation and troubleshooting, working directly with clients, field engineers, and internal stakeholders to ensure the successful deployment of our SAM4 hardware at industrial sites.
You’ll support installation partners in the field, lead onboarding sessions with customers, and develop and execute detailed installation plans based on cabinet schematics. Your mission? A flawless, right-first-time experience that sets the foundation for long-term success.
About the Team 👋
You’ll be part of our UK Onboarding & Installations team, working at the forefront of our customer journey. We’re a close-knit, mission-driven group collaborating across Engineering, Customer Success, and Field Operations to deliver a seamless and high-quality onboarding experience.
You’ll work alongside Strategic Account Executives, Customer Success Managers, Reliability Engineers, and Field Specialists, acting as the technical key player during the onboarding phase. Our work directly shapes how new customers experience Samotics from day one—and sets the stage for long-term success.
Your challenge 🎯
- Act as the primary point of contact during installation & onboarding projects
- Provide technical support (remotely and on-site) to engineers and clients
- Develop installation plans based on technical drawings and cabinet layouts
- Guide customers and partners through onboarding workflows
- Troubleshoot installation issues: wiring, connectivity, signal quality
- Maintain accurate ticket tracking and documentation
- Collaborate with internal experts (e.g., Edge Devices, ESA, Hardware Architects)
- Contribute to ongoing improvements in onboarding documentation & tools
Samotics number of job openings over time by month
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