Job Description

About Us Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotive’s next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, we’re addressing the challenges of electric vehicles through technology that will set the standards for software-defined vehicles around the world. The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we’ll map a new way forward. Working together, we’ll create a future that’s more connected, more intelligent, more sustainable for everyone. Role Summary RV Tech Enterprise IT is scaling rapidly across sites, cloud, and remote work. With this growth, we need strong IT operations discipline to ensure systems, assets, and licenses are tracked, compliant, and cost-efficient. We’re looking for an IT Operations Analyst to combine software and hardware asset management with day-to-day operational support, automation, and reporting. As IT Operations Analyst, you will manage the lifecycle of IT assets — with a focus on software licensing and compliance — while also supporting broader IT operations. You’ll partner with IT, Finance, Procurement, and Security to maximize value from IT investments, reduce risk, and keep operations reliable. A key part of your role will be to define, implement, and maintain license management automations, while also contributing to monitoring, troubleshooting, and operational reporting. This is a chance to shape RV Tech’s IT operations and asset management practices during a pivotal growth phase. You’ll play a key role in optimizing software spend, strengthening compliance, supporting hardware governance, and ensuring day-to-day IT reliability. If you’re detail-oriented, process-driven, and excited by the mix of operations, asset management, and automation, this role is for you. Responsibilities Manage the software asset lifecycle: procurement, entitlement tracking, renewals, optimization, and retirement. Support hardware lifecycle management: procurement, inventory, refresh cycles, and disposals. Define, implement, and maintain license management automations in ITAM/SAM tools. Maintain accurate records in ITAM/SAM platforms (e.g., ServiceNow SAM Pro, Flexera, SNOW, Intune, JAMF). Partner with Procurement and Finance on contracts, renewals, and cost optimization. Ensure software license compliance and support audits. Monitor IT systems and assets for availability, performance, and compliance. Troubleshoot operational issues and coordinate with IT teams to resolve them. Generate dashboards and reports on software compliance, hardware inventory, operational health, and spend. Contribute to IT process improvements and operational governance. Qualifications Bachelor’s degree in IT, Engineering, or related field. 3–5 years of experience in IT operations, IT asset management, or software asset management. Knowledge of both software licensing models (subscription, SaaS, enterprise agreements) and hardware lifecycle management. Hands-on experience with ITAM/SAM platforms (ServiceNow SAM Pro, Flexera, SNOW, Intune, SCCM, or equivalent). Strong analytical skills, including experience with reporting and metrics. Familiarity with automation (e.g., scripting, workflows, integrations) for IT or asset management. Understanding of ITIL and ITSM practices (incident, change, CMDB). Strong communication skills, able to work with technical teams, vendors, and leadership. Pay Disclosure Salary Range/Hourly Rate for Palo Alto, California Based Applicants: $94,000 - $118,600 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian and Volkswagen Group Technologies provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian and Volkswagen Group Technologies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. We are also committed to ensuring compliance with all applicable fair employment practice laws regarding citizenship and immigration status. Rivian and Volkswagen Group Technologies is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected]. Candidate Data Privacy Rivian and VW Group Technologies (“Rivian and Volkswagen Group Technologies”) may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian and Volkswagen Group Technologies may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian and Volkswagen Group Technologies may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian and Volkswagen Group Technologies affiliates; and (iii) Rivian and Volkswagen Group Technologies’ service providers, including providers of background checks, staffing services, and cloud services. Rivian and Volkswagen Group Technologies may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please see our Candidate Data Privacy Notice (English) and Candidate Data Privacy Notice (Serbian) for more information. Please note that we are currently not accepting applications from third party application services.