Resource Innovations is on the lookout for an enthusiastic Energy Efficiency Program Coordinator to become part of our expanding team in New Jersey. We invite a motivated and experienced coordinator who possesses a solid background in energy programs, contractor management, and customer service to help us deliver impactful utility-sponsored initiatives. In this role, you will empower customers to conserve energy and cut costs by ensuring that programs are executed smoothly, contractors are well-supported, and customers reap the full benefits of our initiatives. Your contributions are vital to ensuring seamless everyday operations while achieving program objectives and compliance standards.

At Resource Innovations (RI), we take pride in being a women-led energy transformation firm dedicated to making an impact. With a firm foundation in energy efficiency, we are continuously broadening our range of clean energy solutions to assist utilities in navigating complex and interrelated challenges. From load flexibility to electrification and carbon reduction, we are at the forefront, steering the momentum for positive change.

Duties and Responsibilities

• Data Entry - enter data into various database applications.
• Maintain electronic tracking system of applications, rebates and other supporting documents.
• Generate reports for projects and program operations.
• Communicate effectively as part of team approach with other departments in servicing customers.
• Take customer service calls in pursuit of first call resolution.
• Provide customer service activities such as responding to emails and phone calls.
• Provide exceptional customer service and call handling in a customer centric environment.
• Safeguard confidential customer information.
• May provide peer training to co-workers and job shadowing support as assigned in area of responsibility.
• Other duties as assigned.

Requirements

• Must be located in or willing to relocate to New Jersey
• 2+ years previous customer service and data entry experience required
• Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively
• Exceptional attention to detail, time management, and organizational skills
• Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives
• Able to meet deadlines while adapting to shifting priorities and evolving business needs
• Experience with various Microsoft programs, including Word, Excel, OneNote and Teams
• Excellent written and verbal communication skills
• Interest in sustainability and passionate about making a meaningful impact on the environment

Preferred skills, education and experience

• Bachelor’s degree preferred
• 2+ years of experience in energy efficiency, sustainability, or project coordination preferred
• Experience working with utility-sponsored rebate or incentive programs is a plus

Benefits

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits

Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $60,000 - $80,000. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.

We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits.

Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.