| Location | Mumbai Maharashtra India |
| Remote | See job post for details |
| First listed | In the last 6 months |
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Job Description
Job reference code: PRO99
Position name: Technical Account Manager.
Location: Mumbai, India
About the company:
Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization. Since its founding in 1998, Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization.
Vision:
Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations.
Mission:
The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains.
Values:
- Impact: Create intentional and meaningful interactions to improve, innovate and inspire
- Curiosity: Stay curious about the evolution and journey of each other.
- Authenticity: High integrity individuals working together for the greater good.
- Celebration: Of our work, our people, our clients, our traditions, and our communities.
To know more about us you can visit our website www.protera.com.
Requirements
Job roles and responsibilities
You will provide advisory and strategic technical guidance to help plan and build solutions using best practices, and proactively keep Portera customers environments operationally healthy. You will be expected to develop close relationships with your customers to understand their business/operational needs and technical challenges and help them in their digital transformation journey.
Experience & Technical Skillset:
• 13 - 15 years in SAP System Admin/NW/Basis Administration/Technical architecting/delivery
• 2+ year experience in customer-facing positions in support, service delivery manager, technical account manager
• Experience with support and operations of SAP systems, SAP-specific infrastructure sizing, compute, storage, backup and recovery, networking, and security design.
• Hands-on experience with SAP implementation, SAP OS/DB migrations, Disaster Recovery solutions, High Availability downtime optimization, and datacenter migration.
• Hands on project experience with running SAP on AWS, Azure or GCP.
• Experience in Informational Technology operations.
• Experience in a 24x7 operational services or support environment
• Mentor and support other colleagues and L2 team for L3 Basis delivery.
• Ability to negotiate and communicate with other support partners like SAP and Functional partners.
Must have skills:
- Primary contact for all customer communications for Managed services & Digital transformation project.
- Responsible for managed services SLAs like availability (proactive monitoring) , Incident resolutions as per Protera SLAs, System recoverability (100%) - Backups & DR, SLA compliance/reporting
- Manage/Plan various ALM (Application Lifecycle Management) projects and negotiate service windows with customer as per all the resources availability.
- Prepare and present Protera standard Monthly reports with interactive discussions and detailed analysis on important KPI / Exceptions using Protera SaaS tools/templates and standard SAP reports.
- Organize and drive ad-hoc customer meetings for managed services delivery.
Nice to have:
• Strong presentation/communication/facilitation skills (oral and written).
• Strong strategic and customer focus with a clear understanding of the wider issues.
• Ability to prioritize and plan effectively.
• Team player and individual contributor.
• Excellent English communications skills is must.
Benefits
- Comprehensive medical benefits
- Gratuity, PF, EPS and Bonus
- Shift Allowances
- Health and wellness Allowances
- Learning and Development Allowances
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