Protera Technologies is looking to recruit English speaking technology professionals for its 24 x 7 x 365 service center operation.

Ιnfo Role: IT Service Desk Agent Location: Athens

About the Protera:

Protera Technologies (www.protera.com) is an SAP Certified, Global Total IT Outsourcing Provider for SAP-centric organizations founded in the mid-1990s. We have been the SAP on cloud pioneer ever since running the world's first SAP production instance on public cloud. Today, we run thousands of instances of SAP+ and related IT applications on Microsoft Azure and Amazon Web Services (AWS). Protera designs and deploys scalable architectures built using world-class infrastructure.

Our Culture

At Protera, we constantly strive to maintain an environment of authenticity where every individual feels welcome, no matter their personal or professional backgrounds. We prioritize a culture rooted in collaboration, growth, and mobility. We look for people that value meaningful and impactful interactions with their personal and professional communities. We believe that great teammates have a curiosity to learn, grow, support, and to make one another better. We’re a fun group, finding various ways of celebration that has contributed to our 25 years of success in cloud technology management.

Requirements

Duties

• Effectively manage the full lifecycle of incidents and service requests received from internal and external customers.
• Answer inbound customer service calls and emails. Maintain high quality of communication with customers in all channels.
• Coordinate incident investigation, analysis and closure by escalating to appropriate L1, L2 & L3 support teams.
• Adhere to all policies and procedures of the Service Desk which operates 24/7 (shift work)

Must Have

• University Degree or Technical/Vocational Certification in Computing, Electronics, or related IT field
• Good communication skills verbal & written in English. To be able to communicate with IT teams and departments, end users and internal customers.
• Possess keen attention to detail.
• Ability to multitask, prioritize and work independently.
• Problem solving and troubleshooting skills.
• Working a shift schedule.
• Willing to commit and grow.
• Fulfilled military service (if relevant).

Nice to Have

• Microsoft Office knowledge (Word, PowerPoint, Excel, and Outlook)
• Analytical skills
• SAP familiarity desirable
• Linux basic knowledge
• DB administration/understanding
• Understanding of ITSM tools and ITIL best practices
• Understanding in areas such as Networking or System Administration, Databases or Application Support desirable
• Additional foreign languages will be considered a plus.

IMPORTANT NOTE:

You are kindly requested to submit your CV in English only.

Benefits

• Competitive wages and stability
• Private health insurance
• Growth opportunity and quick advancement based on performance
• Employee appreciation programs
• International and multicultural environment
• Welcoming and friendly work environment within young team
• Offices next to metro station
• Continuous training and opportunity for career development using cutting edge Cloud Technology & Certifications