About Piclo

Piclo is the leading electricity flexibility marketplace. The climate crisis means that now, more than ever, we need to act. Here at Piclo, we believe we are not powerless against climate change and are focused on enabling the transition to a decarbonised future. Our team is on a mission to make our energy systems smart, flexible and sustainable.

We’re hiring a Key Account Manager to work alongside our friendly team of software engineers, product managers, designers and more that are at the forefront of transforming the energy sector.

Who we are looking for

We’re hiring a Key Account Manager to support and serve our clients in the UK and Ireland. You’ll play a key role in developing relationships with a portfolio of clients to help them unlock value in our flexibility marketplace, Piclo Flex.

About you

Our ideal candidate meets many - but not necessarily all - of the below criteria:

• You have 5-7 years relevant professional experience working in the energy sector and have a broad operational knowledge of flexibility
• You have a background in account management and understand what it takes to serve clients, grow relationships and deliver value
• You are an incredibly motivated and organised person. You enjoy the process of prioritising work and setting timelines while collaborating with cross-functional teams.
• You are an excellent communicator who can build relationships with teammates from different disciplines, making sure that everyone is clear about what’s required of them.
• You have an entrepreneurial attitude and demonstrated an ability to work independently. You are resourceful, resilient, and flexible
• You are based in the UK or Ireland and are willing to travel periodically for customer meetings or business development opportunities
• You’re fluent in English, even if it’s not your first language.

Also desirable:

• Your account management experience includes software sales to network utilities (enterprise system or SaaS)
• You have experience in scale-up environment.
• You are motivated by Piclo’s mission to make our energy system smart, flexible and clean.
• You are naturally empathic and are always mindful of the humans who use and benefit from your work.

About the role

Your key responsibilities will be:

• Day-to-day account management and ownership of our utility client relationships to ensure delivery in line with expectations and agreed service levels
• Engagement with our Flex Service Provider (FSP) ecosystem, including recruiting, onboarding and supporting them to drive liquidity in your clients’ market
• Understanding of our clients’ operational and/or regulatory priorities and its impact on their expectations on the value Piclo should deliver
• Development of trusted relationships with key internal and external stakeholders based on honesty, commitment to service delivery and demonstrable track record
• Own the request / release feedback loop between client, internal product teams and customer support
• Manage the interface with our internal teams across sales, marketing, delivery & policy to direct specialised resources or capabilities to serve your clients’ needs

What we can offer

• £50-65k, with the ability to participate in the success of the company through its share option scheme
• 25 days holiday (plus Bank Holidays)
• 35 hour week - with flexible working hours (within core business hours)
• Hybrid working - we aim to have team days in our London office weekly.
• Life Assurance, Income Protection and private Healthcare with Vitality (medical history disregarded)
• A monthly expense budget for the extra kit or tools you might need to get your job done to the best of your abilities at home
• Annual allowance to spend on professional development
• Regular off-sites, where the whole company gets together
• A super welcoming, supportive, collaborative and transparent culture where the priority is to help shape your role to find the best balance between what we need as a business and your career progression plans.

Who we are

Piclo’s mission is to decarbonise the grid. We develop software solutions that make our energy networks smarter, flexible and more sustainable. Our flagship product, Piclo Flex is the leading independent marketplace for energy flexibility services, enabling system operators (such as National Grid ESO, UKPN and a growing number internationally) to source energy flexibility from flexible service providers (e.g. electric vehicles) during times of high demand or low supply. As of 2022, Piclo Flex has 55,000 registered flexible assets and flexibility contracts awarded totalling £57.4m with 16.6 GW of flex capacity registered and 1.1 GW+ of flexible capacity procured.

Piclo currently provides flexibility services in six global markets: UK, Ireland, Italy, Portugal, Lithuania and in the United States in New York State. Aside from its leading position in the UK, Piclo has a growing presence in Europe, North America and Australia.

We know “flexibility” can be quite complex to understand at first, here’s a short video that explains “what are flexibility services?”

Inclusivity

Our team welcomes everyone to work together on our mission. We are all in this together after all. We don’t believe that anyone should be discriminated against for any reason, be that age, nationality, gender, race, sexual preferences, religious beliefs, political leanings or disabilities. We welcome diversity among our colleagues and see it as important that everyone is supported and comfortable working with us. Piclo is expanding internationally, so English doesn’t have to be your first language, but we would like you to be fluent.

How to apply and interview process

Please include a copy of your CV or the URLs for your personal site or Linkedin profile, as well as URLs to any relevant public repositories that might support your application. Please note that, at this stage, we’re more interested in hearing why you think you’re a good match for us and the role.

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

1. We’ll invite you for a short video call to discuss your experience and what you’re looking for in your next role.
2. Some applicants will be invited to an interview with key stakeholders within Piclo
3. Successful applicants will then be invited to a more in-depth interview which will include a written challenge.

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