About Piclo

The climate crisis means that now, more than ever, we need to act. Here at Piclo, we believe we are not powerless against climate change and are focused on enabling the transition to a decarbonised future. Our team is on a mission to make our energy systems smart, flexible and sustainable.

We’re hiring a Head of Flex Markets to work alongside our friendly team of commercial, design and software development professionals that are at the forefront of transforming the energy sector.

Who we are looking for

We’re looking for a Head of Flex Markets to oversee our worldwide portfolio of flexibility markets operating on Piclo Flex. Key aspects of this role include ensuring client satisfaction, driving marketplace outcomes, coordinating across D/TSO markets and influencing the product functionality.

The successful candidate will be expected to be an entrepreneurially-minded industry veteran, with experience in delivering results and working across functions / business units. You will be passionate about the energy sector, and be excited to actively drive Piclo’s growth journey.

About you

Our ideal candidate meets many - but not necessarily all - of the below criteria:

• 10+ years experience within energy sector, with a significant proportion of your time focused on flexibility markets and/or Distribution System Operator (DSOs)
• Established track record of building and managing high performing international teams across Europe, North America and Asia Pacific
• Adept at building internal relationships across multiple, diverse business lines and coordinating on joint activities
• Excellent communicator who can be one of the public faces of Piclo to represent our Flex product, its value proposition and strategic direction
• Can bring a pre-existing stakeholder network of D/TSO clients, utilities and partners (technology, consulting, etc.)
• Able to support a consultative approach to business development and contribute to proposal development
• Self-motivated and organised with ability to prioritise work and set actionable timelines while collaborating with cross-functional teams.
• Fluent in English, even if it’s not your first language.

Also desirable:

• Experience in start-up / scale-up environments.
• Motivated by Piclo’s mission to make our energy system smart, flexible and clean.
• Naturally empathic and are always mindful of the humans who use and benefit from your work.

About the role

This role is critical to ensuring the quality of service to our customers as well as driving Piclo’s growth objectives. This role will report directly to the Chief Commercial Officer and will include the following duties::

Client portfolio management

• Overall P&L accountability for in-flight and new D/TSO contracts, ensuring contract value is delivered or expanded where necessary
• Coordinate regional flex market teams: UK&I, Europe, NA, APAC including line management responsibility for Regional Leads
• Align and coordinate commercial team functions to deliver required outcomes in region, including marketing, policy, sales and key account management
• Build relationships with senior client stakeholders and ensure the quality of Piclo’s service to address their needs
• Build and maintain processes (such as a Key Account Management playbook) underpinned by best practices, and ensure execution across markets

Industry leadership & partnership

• Responsibility for running in-market x-T/DSO coordination, insights and sector eminence. Representation of Piclo as a brand ambassador in external facing events
• Collaborate closely with all product team functions, including the delivery team and coordination of product insights / change requests from in-market clients
• Responsibility for managing portfolio of technology (e.g. DERMS/ADMS) and/or service partners in the T/DSO space

Strategy & growth

• Outline a clear strategy for how we deliver our Piclo Flex markets and how best to support our international clients
• Act as a leader within the Commercial department to ensure high productivity of our teams, reinforce our company culture as well as be a champion of our values
• Actively contribute to commercial strategy and tactical execution as part of the leadership team

What we can offer

• Competitive salary with the ability to participate in the success of the company through its share option scheme
• 25 days holiday (plus Bank Holidays)
• 35 hour week - with flexible working hours (within core business hours)
• Hybrid working - we aim to have team days in our London office weekly.
• Life Assurance, Income Protection and private Healthcare with Vitality (medical history disregarded)
• A monthly expense budget for the extra kit or tools you might need to get your job done to the best of your abilities at home
• Annual allowance to spend on professional development
• Regular off-sites, where the whole company gets together
• A super welcoming, supportive, collaborative and transparent culture where the priority is to help shape your role to find the best balance between what we need as a business and your career progression plans.

Who we are

Piclo’s mission is to decarbonise the grid. We develop software solutions that make our energy networks smarter, flexible and more sustainable. Our flagship product, Piclo Flex is the leading independent marketplace for energy flexibility services, enabling system operators (such as National Grid ESO, UKPN and a growing number internationally) to source energy flexibility from flexible service providers (e.g. electric vehicles) during times of high demand or low supply. As of 2022, Piclo Flex has 55,000 registered flexible assets and flexibility contracts awarded totalling £57.4m with 16.6 GW of flex capacity registered and 1.1 GW+ of flexible capacity procured.

Piclo currently provides flexibility services in six global markets: UK, Ireland, Italy, Portugal, Lithuania and in the United States in New York State. Aside from its leading position in the UK, Piclo has a growing presence in Europe, North America and Australia.

We know “flexibility” can be quite complex to understand at first, here’s a short video that explains “what are flexibility services?”

Inclusivity

Our team welcomes everyone to work together on our mission. We are all in this together after all. We don’t believe that anyone should be discriminated against for any reason, be that age, nationality, gender, race, sexual preferences, religious beliefs, political leanings or disabilities. We welcome diversity among our colleagues and see it as important that everyone is supported and comfortable working with us. Piclo is expanding internationally, so English doesn’t have to be your first language, but we would like you to be fluent.

How to apply and interview process

Please include either a copy of your CV, the URLs for your personal site or Linkedin profile, as well as URLs to any relevant public repositories that might support your application. Please note that, at this stage, we’re more interested in hearing why you think you’re a good match for us and the role.

We conduct interviews in three stages

1. Introductory call: we’ll invite you for a short video call to discuss your experience and what you’re looking for in your next role.
2. Challenge: If successful, applicants will be invited to complete a challenge relevant to the skills required in your role
3. Final interview: if successful, applicants will then be invited to a final, in-depth interview to meet additional members of the team.

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