Thanks for your interest in Oklo! We are seeking an Information Technology (IT) Service Desk Technician who will provide technical support to all employees and contractors facing problems related to hardware, software, and networking. We are looking to fill this position immediately!

Position Description:

This IT Service Desk Technician will provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, documenting and troubleshooting IT issues. This position will provide IT support by serving as the first point of contact for team members seeking technical assistance via support tickets, Slack, or email. This person will focus on directing the issue(s) to appropriate resources, supporting day-to-day IT operations, assisting with implementing projects, and other initiatives as assigned.

Specific responsibilities may include:

• Act as first point of contact for all help desk tickets, Slack support requests, or email
• Provide support with maintenance, configuration, and reliable operation of end-user computer systems
• Install and upgrade computer components and software
• Provide support related to laptops, desktops, printers, and related peripherals (monitors, docking stations, keyboards, mice, webcams, etc.)
• Troubleshoot hardware and software errors by running diagnostics and documenting problems and resolutions
• Manage user account permissions and access rights (permission changes, password resets, MFA, VPN, etc.)
• Perform routine/scheduled security patches and service packs
• Train staff on general applications and corporate systems
• Assist with onboarding of new users
• Use inventory tracking software to manage equipment-related updates and deployments
• Build and maintain system and network configuration diagrams
• Work with senior staff and engineers on escalated tickets and planned system outages
• Perform other duties, tasks, or assignments as assigned

Experience Level

Junior (0-2 yrs) or Intermediate (2-5 yrs)

Minimum Qualifications:

• Associate Degree in information technology or related field (or equivalent certificates or experience)
• Minimum of 2 years experience in an end user focused technical support role
• Strong technical skills in supporting macOS, Windows, and related hardware platforms
• Working knowledge of networking and VPN, diagnostic utilities, and core applications (Slack, Office 365, Gmail, etc.)

Bonus Qualifications:

• Experience in an ITSM environment and an understanding of ITIL methodologies
• Hands-on experience in performing computer builds and upgrades
• Experience with any of the following tools: JumpCloud, Docker, Linux, Git, Virtualization/VMware, Ansible/Puppet/Chef, Markdown/AsciiDoc
• CompTIA A+ certification or other similar certifications

Who you are:

A startup person: You aren't driven by titles or hierarchy, and prefer efficiency to excess process. You don't need or expect to have a lot of guidance but you enjoy working in a fast-paced team. If you prefer the culture and feel of a large organization, that is great, but you likely won’t enjoy working with us! There is plenty of important work and plenty of good opportunities with organizations like that.

Motivated: You are self-motivated. You bring an enthusiasm to the team, and imbue a sense of passion that goes beyond clocking in and clocking out. This isn’t about a fake or arbitrary “pieces of flair” mentality or lack of work-life balance! It is about being a part of the vision and feeling a part of reaching team goals.

A team-player: Oklo genuinely is a team. We aren’t about taking credit for ourselves, and we aren’t about pushing blame to others. We do incredible things because we work as a team.

An excellent communicator: We need a person who is not only technically competent but also a clear and upbeat communicator.

Creative: Being creative means that when things fall outside clear scopes or processes or problems arise without clear solutions, you are able to identify it as well as invent ways to solve a problem or fill a need without micromanagement. The successful person in this job will not only be creative, but also enjoy being creative and solving open-ended problems which may change day-by-day.

Detail-oriented: This focus is a big part of excellence, consistency, and quality. Excellent grammar and spelling matter for both good communication as well as the image of the company that we put forward.

About Oklo compensation:

Salary: $68,000-$100,000

Salary may fall outside of the range provided and will be dependent on applicant experience.

Oklo offers flexible time off, equity, competitive pay, 401k, health insurance, FSA, flexible work hours, and other benefits.

About Oklo Inc.: Oklo is a California-based company developing clean energy plants to provide emission-free, reliable, and affordable energy using advanced fission. Oklo is a fast-growing startup with a history of reliable funding and milestones for more than 5 years. Oklo’s first product is a microgrid scale powerhouse. The powerhouse can produce clean energy for decades without needing to refuel, and also has the capability to turn nuclear waste into clean energy.

Oklo received a Site Use Permit from the U.S Department of Energy, demonstrated fabrication of its fuel, was awarded fuel from the Idaho National Laboratory, and submitted the first accepted advanced fission license application to the regulator.

Oklo has been featured in Popular Mechanics, Wired, Architectural Digest, Hyperallergic, POWER Magazine, has been the subject of a Harvard Business School case, and was featured in the documentary The New Fire, among many other features.