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Senior Manager Global Service Operations

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Job Description

We are looking for a dedicated and driven Senior Manager, Global Service Operations to join us in our mission to contribute to a greener future.

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About the job:

This pivotal role offers the unique opportunity to lead the global scaling of our battery system service companies.

In this position, you will be responsible for setting and executing strategies to enhance our global service operations and performance. Your leadership will be crucial in driving our initiatives forward and ensuring the successful expansion of our services worldwide.

Join us on our electrification journey as we innovate in the Automotive, Energy Storage Systems (ESS), and industrial sectors. You will play a key role in building and maintaining a robust and supportive network that is essential for our growth and success.

If you have a strategic mindset and a proven track record in global operations, we invite you to apply and help shape the future of energy solutions.

Key responsibilities :

  • Globally builds the service landscape with service suppliers for all Northvolt products to fulfil the business requirements from our commercial agreements
  • Performs operations analysis on global infrastructure incidents and their impact on the business environment
  • Protects and grows revenue by ensuring superior execution of contractual commitments and exceptional SLA performance
  • Develops and implements service strategies, policies, and procedures that are in line with the company's vision in each location
  • Monitors and evaluates the quality and satisfaction of the services delivered using metrics, feedback, and audits
  • Global service operations identify and resolves issues, risks, and conflicts that may arise in the service operations while providing guidance, training, and support to the service staff and managers in each location
  • Is responsible for effective communication between regional service providing teams (internal and external)
  • Promotes a culture of excellence, innovation, and collaboration across the service teams
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