Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionise the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy transition. Our 3D digital network model enables utilities to simulate various scenarios and make informed decisions to protect their assets and communities.

We are excited to hire our next Customer Success Manager, spearheading our expansion into Spain, Portugal and Latin America’s major markets. In this position, you will have the unique opportunity to navigate the complex landscape of the energy transition, an unprecedented challenge that defines the backdrop of our industry.

As a key member of our global implementation team, you’ll undergo rapid onboarding to gain industry knowledge and technical expertise. This role is not just about managing relationships; it's about building a business for yourself in the local market. We are seeking a self-driven individual with a passion for the industry, effective communication skills, significant commercial sales aptitude and the ambition to create and capitalise on business opportunities. Your expertise will play a crucial part in establishing and expanding our presence in these strategic markets.

Some of the things you will contribute to:

• Effectively identify and assess market opportunities and customer relationship cultivation efforts to identify, develop and execute market and product goals.
• Develop a comprehensive plan for entering and establishing a strong presence in the local markets of Spain, Portugal, and Latin America.
• Be responsible for customer business development, customer transaction engagement, and post-sales customer support and satisfaction.
• Collaborate with the sales team to meet established customer acquisition, sales, revenue and profit targets.
• Demonstrate a strong desire to build a business within the local market, leveraging industry knowledge and commercial aptitude.
• Collaborate on tailored value propositions in Spanish and Portuguese with product management, then execute them directly in sales transactions.
• Conduct thorough testing and final QA/QC of project deliverables before client go-live.
• Offer client support and technical issue resolution through email, phone, or on-site interactions.

Some attributes we highly regard:

• Knowledge of and access to the Utility Sector, specifically within electric distribution and transmission.
• Fluent in English and Spanish (Fluency in Portuguese highly desirable)
• Experience in developing new business customers from lead to converted customers & managing existing client base.
• Excellent communication and people skills that allow you to inform, help and advise prospects.
• You are a strong leader, influencer and motivator of people with an exceptional ability to problem solve and negotiate to reach win-win outcomes.

Some of the benefits we have an offer:

• Pivotal, influential role in a scaling business with the opportunity to drive our success. Longer term you could have the opportunity to hire a team and build out our presence in Spain, Portugal and other markets.
• Join a global, scaling business at the forefront of the energy utilities SaaS industry as we scale globally - and make a genuine difference in the world around us.
• Competitive salary, flexible hours and working arrangements.
• Significant opportunity for career development and acceleration.

To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. We will endeavour to give you an update on your application within 7-10 working days.

Please note, you will require current and unrestricted working rights to be considered for the role. Unfortunately we are not in a position to offer visa sponsorship at this time.

** No agencies or third party service providers please **

Questions? Email [email protected].