THE OPPORTUNITY

Do you have an analytical mindset and enjoy working with various data sets?

In this role, you will get to make a crucial impact on improving our customer and data-related processes in order to bring our customer experience to the next level. Joining our Customer Experience team, you will be collaborating with experienced support engineers, customer success managers, and content writers, finding innovative solutions for a great customer experience and scaling our business with our mobile indoor mapping system.

If you are someone who has a good understanding of customer and business needs, is comfortable working collaboratively, and enjoys the idea of taking ownership, you could be the person we are looking for!

HOW YOU WILL MAKE AN IMPACT

• You will generate reports and dashboards for various stakeholders including our Customer Success Managers and our Resellers
• You will help us monitor our customers’ satisfaction through data analysis
• You will scale our BI systems to combine and analyze even more data points
• You will be involved in the continuous improvement process of our Business Intelligence documentation by providing KPIs and reflecting on the general performance

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• You have in-progress studies in information systems, informatics, business administration or a similar field
• Excel modeling experiences combined with your analytical thinking, will elevate your ability to structure complex matters
• A passion for working with data, Power BI, and SQL will empower you to work actively on your tasks; Jira, Confluence and Microsoft Power Automate knowledge are a plus
• You are fluent in business English, as it is our official language

HOW WE WILL KNOW WE ARE A PERFECT MATCH

Your recruiting partner for this role is Georgia. You can expect to go through 2-3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

HOW WE WILL KEEP YOU SMILING

• It's important to take a break from work! We offer 20 days of paid time off per year
• We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
• A competitive salary that values the strengths you bring
• Up to 4000 EUR employee referral bonus
• As an intern or a working student at NavVis, you will have the chance to be truly involved in projects and gain first-hand experience in a fast-growing company
• We care deeply about the development of our student employees. Your supervisor will do regular 1:1s & retrospectives to make sure we are constantly getting better at what we do. You will also have the chance to be involved in our 360° developmental feedback aimed at holistic professional development
• German language classes to help you in your journey of integrating into the German culture!
• Great potential for internal growth and exploring wider opportunities within NavVis

ABOUT US

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.

More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.

You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.

Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!

How you will grow with us

• Flat hierarchy with an open feedback culture, including 360° developmental feedback aimed at holistic professional development
• Access to a learning & developmental platform with trainings tailored to your needs on a broad range of topics
• With a keen desire to invest in your personal growth, we offer clear career development paths and internal mobility opportunities We derive our strength from our diversity.

NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.

Together with you, we build NavVis!

If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.