We are looking for a Telesales Trainer to join our Customer Retention group, as we scale up and drive digital and financial inclusion across our markets.

As a Telesales Trainer, you will be the person who helps our team become their best, designing and delivering training programs that give our representatives the skills they need to succeed. Working closely with our sales team, you'll help people grow their careers while ensuring our customers receive excellent service every time they call.

At M-KOPA, great training means empowering people to reach their potential. You will create and deliver training programs that help new team members get started successfully and help existing representatives improve their skills. Your work directly impacts how well our team serves customers and achieves their goals.

You'll design comprehensive training programs for both new and existing telesales representatives, covering everything from product knowledge to sales techniques and customer service best practices. You'll identify where team members need extra support through performance analysis and deliver targeted training to help them improve their sales results.

Part of your role involves creating engaging training content and facilitating train-the-trainer sessions while conducting regular follow-ups to reinforce learning. You'll continuously update training materials to keep up with current sales strategies and product changes, and measure how effective your training programs are so you can make them even better.

You'll also work with leadership and quality assurance to maintain high standards, develop performance reports that track progress, and recommend improvements to processes and sales strategies based on what you learn from training sessions.

If you enjoy helping others succeed, like creating programs that make a difference, and want to be part of developing the next generation of sales professionals, this could be perfect for you.

This role reports to the Customer Retention Manager.

We need someone with 3-5 years of experience in telesales, contact centers, or training roles who has a strong background in designing and delivering sales training programs. You should have proven success in sales and the ability to coach others to achieve their targets.

You should have excellent communication skills and be able to inspire and motivate teams. We're looking for someone with strong analytical skills who can interpret performance data and provide helpful recommendations.

You should be comfortable using CRM systems, call monitoring tools, and Microsoft Office programs like Excel, Word, and PowerPoint. Most importantly, you should be passionate about helping people grow and succeed in their careers.

If you're ready to help build the skills of our sales team while supporting our mission to expand financial inclusion, we'd love to hear from you!

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.