We are looking for a TeleSales Representative to join our Mobility Sales Team as we scale up and drive digital and financial inclusion across our markets

In this role, you will be responsible for reaching out to potential and existing M-KOPA Mobility customers via phone, introducing our Mobility products, guiding leads through the conversion process, and fostering strong customer relationships. You will also play a critical role in supporting lead management by maintaining accurate tools and analyzing sales metrics to boost performance.

About Us

At M-KOPA-Mobility, we are at the forefront of making financial inclusion a reality across multiple markets through Electric Motorcycles.. As a Tele Sales Representative, you will actively engage customers through personalized calls, informing them about M-KOPA’s range of Mobility products. By focusing on achieving high conversion rates and adhering to quality standards, you will contribute directly to our mission of empowering customers with affordable and reliable solutions.

In addition to sales, you will play a vital role in maintaining accurate records of customer interactions, ensuring all leads are properly managed and tracked. Your keen eye for data analysis will help identify trends and improve lead performance, ultimately driving business growth.

If you’re excited about making a positive impact and working in a dynamic, fast-paced environment, this role is for you.

This is an on-site role, and you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets across the UK, Europe, and Africa. You will be reporting to the Sales Operations Manager.

Expertise

We are looking for a results-driven professional who is comfortable working with customer engagement and sales. Here’s what you’ll need to succeed in this role:

• Experience in tele sales, customer service, or related fields
• Strong communication skills with the ability to convey information clearly
• A data-driven mindset with experience in using sales or lead management tools
• Ability to meet conversion and talk time objectives while adhering to quality standards
• Comfortable maintaining accurate records and managing databases
• Strong analytical skills to prepare reports and provide insights into lead performance

If you are passionate about connecting with customers, driving sales, and contributing to M-KOPA’s mission of digital and financial inclusion, we would love to have you on our team.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.