We are looking for a Stock Controller to join our Retail Department as we scale up and drive digital and financial inclusion across our markets.

As a Stock Controller at M-KOPA, you will be responsible for ensuring accurate stock management and reconciliation within the retail department. You will manage stock allocation for sales, support stock audits, and oversee the tracking and return of inventory to the warehouse. In this role, you will handle customer interactions, resolve product issues, and facilitate in-warranty repairs. You’ll also ensure that the depot is maintained in excellent condition while providing daily reports on stock status to ensure transparency and accountability in all stock-related activities.

Main Responsibilities

Sales Team Support

• Support sales of Upgrade Phones
• Issuing and allocating stock and sales material to sales team
• Offer any support that the sales team requires
• Performing reverse logistics on behalf of the sales team

Stock Management

• Receiving stock
• Issuance of stock to customers and sales team working in the shop
• Reverse logistics for returns on a strict schedule without a miss
• Tracking inventory movement and issuance, ensuring it is up to date

Customer Service and Diagnostics

• Supporting customer phone repairs through M-KOPA elected repair partners
• Giving M-KOPA standard customer experience to all customers who walk into the shop, attending to all their requests
• Performing device swaps and cancellations

Requirements

Education:

• Diploma/Degree, tertiary training in customer service

Experience:

• Working in front office, customer care, or sales
• Computer knowledge

Required Skills:

• Must be ready to serve dutifully in a field with dynamic requirements
• Excellent people relations skills with empathy and patience
• Good in written, spoken, and informal communication; must be a good listener who is happy to give relevant information to customers

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.