We are looking for a Learning & Development Lead to join our Human Resources Department as we scale up and drive digital and financial inclusion globally.

Role Overview

We are seeking a dynamic Learning & Development Lead to join our L&D team at M-KOPA. This role is perfect for a learning professional who thrives on designing impactful training experiences, managing educational programs, and driving organizational learning initiatives through data-driven approaches and cutting-edge learning technologies.

What You’ll Do

Learning Strategy & Program Development

• Facilitate and deliver comprehensive learning programs aligned with organizational objectives and business goals.
• Conduct thorough learning needs assessments using surveys, interviews, and data analytics to identify skill gaps.
• Create engaging e-learning content, including multimedia resources, interactive modules, and mobile-friendly learning materials.
• Facilitate training sessions, workshops, and learning experiences across various formats (virtual, in-person, blended, microlearning).
• Support the delivery of Talent Management programs.

Technology & Innovation

• Manage and optimize Learning Management System (LMS) and learning technologies.
• Procure and evaluate emerging learning technologies, AI-powered learning tools, and virtual reality training solutions.
• Design and implement digital learning strategies including social learning and performance support tools.

• Create mobile-first learning experiences and just-in-time learning resources.

  Data Analytics & Measurement

• Develop and track learning analytics and key performance indicators (KPIs) to measure training effectiveness and ROI.
• Conduct data-driven analysis of learning outcomes, engagement metrics, and business impact.
• Prepare comprehensive reports on program effectiveness and learning trends for leadership teams.
• Use learning analytics to personalize learning paths and improve program design.

Stakeholder Management & Business Partnership

• Champion training programs across the organization through strategic marketing and communication campaigns.
• Build strong partnerships with department heads, subject matter experts, and external vendors.
• Present business cases for L&D investments demonstrate measurable impact on organizational performance.

• Manage relationships with external L&D partners, vendors, and technology providers.

  Budget & Operations Management

• Maintain the learning & development budget and records.
• Manage procurement processes for training materials, technologies, and external partnerships.
• Maintain accurate records of training activities, compliance requirements, and program outcomes.

What You’ll Need

• Bachelor’s degree in human resources, Education, Psychology, Instructional Design, or related field.
• 3-5 years of experience in learning and development, instructional design, or corporate training
• Proven experience with Learning Management Systems (LMS) and e-learning authoring tools (Articulate, Captivate, etc.)
• Strong knowledge of adult learning theories and instructional design principles
• Experience with data analysis and learning analytics tools
• Excellent facilitation, presentation, and communication skills
• Project management experience with ability to manage multiple programs simultaneously
• Proficiency in Microsoft Office Suite and familiarity with collaboration tools.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.