ABOUT KATE FARMS

Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people with a medical need for liquid nutrition.

Kate Farms works to be the place where a diverse mix of talented individuals want to come, to stay and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms.

POSITION OVERVIEW

Kate Farms is seeking an experienced and detail-oriented Senior Help Desk Analyst to join our growing team. As a Senior Help Desk Analyst, you will provide technical support and troubleshoot computer hardware and software issues for our employees. They will be responsible for resolving complex technical problems, receiving escalated issues when necessary, and providing excellent customer service to ensure a positive user experience.

This position contributes to the team's continued success through documenting work, collaboration, and research enhancements, innovative tools, or process improvements to drive efficiency and improve support service levels. The Analyst provides an advanced level of support and contributes as an expert with Help Desk service offerings. This includes Microsoft Azure services such as Intune and Autopilot.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Work with Azure IaaS, PaaS, and SaaS.
• Experience with networking, switching/routing, firewalls, WiFi, APs, and VLANs.
• Provide technical support to end-users, troubleshooting hardware and software issues.
• Resolve complex technical problems and assist with escalated issues as required.
• Assist in the development and maintenance of technical documentation.
• Assist with the creation of processes and streamlining help desk procedures.
• Coordinate with IT team members to implement upgrades and enhancements to the IT infrastructure.
• Collaborate with the IT team to develop and implement IT projects and initiatives.
• Make recommendations for improving the overall efficiency and effectiveness of the IT systems.
• Participate in on-call support rotations to provide after-hours support.

• Research and collaborate on solutions to enhance job functions.

  MINIMUM JOB REQUIREMENTS

• Bachelor's degree in computer science, related field, or equivalent experience.
• Minimum 10 years of experience in a help desk or technical support lead role.
• Strong knowledge of Windows and Mac operating systems.
• Experience troubleshooting hardware and software issues.
• Excellent customer service and communication skills.
• Ability to handle multiple priorities and meet deadlines.
• Able to manage small projects and be on a project team.
• Experience with managing Azure and related services
• Knowledge of networking and troubleshooting network connectivity issues.
• Excellent problem-solving and communication skills.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Experience with ticketing systems and remote desktop support tools.
• Relevant certifications in Microsoft or other related areas are a plus.

· Strong commitment to company mission and values.

· Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Respectfully shares and accepts feedback willingly from all levels of the organization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the essential functions of the job, the employee may be required to bend, stoop, kneel, reach, lift 30 lbs., climb/reach and maneuver while on a ladder, and climb stairs.

Possess the ability to sit at a computer for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position will work in a home/office environment with regular trips to corporate office.

It is Kate Farms policy that any position that requires regular interaction with healthcare professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law.

In compliance with Colorado’s Equal Pay for Equal Work Act (EPEWA) , New York City’s Human Rights Law (NYCHRL), and

California’s Pay Transparency bill (SB 1162) we are disclosing the compensation, or a range thereof, for roles that will

be, or could be performed in Colorado, New York City, or California. If the position applied to is not located in Colorado,

NYC, or California, the following information may not apply. Salary Minimum : $90,075 Salary Maximum $125,375 . The

base salary range above represents the low and high end of the Kate Farms salary range for this position. This range will

vary and may be above or below the range based on various factors including but not limited to location, experience,

internal pay alignment, and performance. The range listed is just one component of Kate Farms’ total compensation

package for employees. Other rewards may include annual bonuses and short- and long- term incentives.

Kate Farms cares well for its employees, and it shows through the provision of standout benefits

such as Medical, Dental, Vision, Life Insurance, FSA, 401k Retirement Plan, Paid Time Off, Remote

Work options and many more outstanding company perks.