| Location | London, England, United Kingdom |
| Salary | $100m+), complex, multi-year tech/transformation programmes Strong leadership skills, preferably proven within a start up or scale up environment Kaluza Values Here at Kaluza we have five core values that guide us as a business: We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose |
| Remote | See job post for details |
| First listed | In the last 3 months |
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Job Description
| Job Title: General Manager - Australia Location: Melbourne, Australia Salary: Competitive |
|---|
| Kaluza wants to power a world where net-zero is within everyone’s reach, by building the platform that will accelerate a sustainable, affordable and resilient energy transition. It’s a huge challenge, but often the toughest problems are the most rewarding to solve. Since launching in 2019, Kaluza’s technology has been empowering some of the biggest energy suppliers to better serve millions of customers. From revolutionising billing to smart electric vehicle charging, our real-time cloud platforms transform supplier operations, reducing cost to serve and boosting engagement. And most importantly, they enable suppliers' customers to drive decarbonisation with smart, low carbon technologies. |
| Where in the world of Kaluza will I be working? As General Manager - Australia and New Zealand you will have the opportunity to lead Kaluza’s growing presence in Australia and New Zealand. As the head of the region, the GM is focussed on Kaluza’s two most important stakeholders - our clients and our people. Critical to Kaluza’s success in the region will be continuing to build strong and trusted relationships with our key clients. The GM will be the ultimate Client Success manager - engaging directly with senior stakeholders across our clients; representing Kaluza locally on behalf of the Executive Team and becoming a trusted advisor to the client’s senior team. You will directly manage a team of Client Success Managers who will support in ensuring clients are engaged, supported and represented within the business. Kaluza’s growing presence in Melbourne includes teams from across a range of business functions, from software engineers to Product Managers to Programme Managers. By the end of 2024 we expect the Kaluza team in Melbourne will expand from 20 people to over 50. We believe that creating a local presence will bring all teams closer to our clients and improve the outcomes we deliver for them - from speeding up feedback loops to increasing collaboration to boosting engagement, local interaction is key. Whilst for the majority of local teams the reporting lines will remain into their functional leaders in the UK/US, the GM will act as their local leader for all teams - there to guide the teams, to keep information flowing across the business and to create a local culture that reflects the Kaluza values. |
| What will I be doing? Building successful client relationships Becoming a trusted advisor - to a full range of stakeholders within clients, including C-level executives, to ensure their needs are understood, communicated and met Holding responsibility for the commercial success of the relationship - including leading all contractual and commercial engagement throughout the relationship Ensuring Kaluza is delivering - Working with the local Programme teams throughout the delivery cycle to ensure clients have clear sight of delivery plans, timeframes and outputs Bringing the client’s voice into Kaluza - Ensuring the wider Kaluza teams are aware of each client’s business strategy, short term areas of focus and key business metrics Problem solving - Proactively identifying and taking the lead in resolving potential points of debate across Kaluza and our clients Unlocking shared value - Building a strong understanding of the Kaluza products, the local market and each client's strategy to aid with identifying opportunities for Kaluza to unlock additional value for clients Developing a client success function - Building and leading a team of Client Success Managers to provide targeted, dedicated support to each client Being the ‘local leader’ Leading the local teams - continuing the existing focus on building a Kaluza team that lives the Kaluza values Supporting team growth - Locally interviewing any candidates for leadership/management roles within the region, regardless of reporting line, to verify their leadership ability and client focus Bridging back to US/UK leadership - Forming strong connections with senior leaders in other regions to help them manage, develop and support their teams in Australia & New Zealand Leading local engagement - Developing and delivering a local engagement plan - from regular Town Halls to social events Building a diverse team and an inclusive environment - Building on Kaluza’s DE&I focus to create an environment where everyone belongs and thrives Supporting Kaluza’s growth Supporting growth activity - Working with the global sales team to identify growth opportunities in the region and providing local senior presence in key prospect meetings Building Kaluza awareness - Supporting activity to build Kaluza’s brand in the region - from supporting PR activity to speaking at industry events |
| Is this the job for me? You’re the right person for us if you are A communicator - whether in client meetings, internal Town Halls or in external forums, you know how to convey information with impact An expert in managing relationships across a range of client stakeholders, from programme managers to CEOs, within a small number of high value clients Commercially driven - highly skilled in aligning client and business interests and outcomes Able to quickly build trust and gain the confidence of senior leaders during periods of high-pressure business change Able to build strong and effective working relationships with internal teams based across the globe Comfortable with working independently and autonomously whilst within the boundaries of a broader business Able to internally convey the vision, business strategy and practical needs of clients to influence decisions and drive client-led outcomes Experienced in working in cross functional teams to deliver outcomes, knowing how to lead without needing to be the ‘manager’ Adept at supporting teams to navigate the ambiguity that comes from working in a fast-paced environment and adaptable to changing client needs An experienced leader, having carried out roles with a high degree of responsibility for setting and developing a company’s culture An amplifier of company values - able to adopt a set of values, truly live them and inspire others to do the same Desirable Knowledge and skills Experience of being client or vendor side in significant technology implementation programmes, spanning multiple years Experience of working within a start up or scale up with an understanding of how to set the foundations of an agile, collaborative, client-focussed culture Ideally you’ll have/be Multiple years experience in technology/SaaS and managing client relationships at an executive level Contract management experience across the lifecycle of a client relationship Experience working in the Australian energy market with some energy retail experience and a strong, influential network, with experience of working with, or in, one of the big 3 large energy companies Have played a lead role in the delivery of large ($100m+), complex, multi-year tech/transformation programmes Strong leadership skills, preferably proven within a start up or scale up environment |
| Kaluza Values Here at Kaluza we have five core values that guide us as a business: We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose. Our values are not words on a wall — they are at the heart of our culture. They are how we make decisions and how we treat each other. They are concrete and clear, and reflect what we as people, and as a business, really care about. Kaluza’s vision is to power a world where net-zero is within everyone’s reach. Would you be interested in joining us to help achieve this? |
| From us you’ll get We're just getting set up in Australia for the first time, so we'll build out our full benefits offering in the coming months. Currently, from day one, you will get: We offer a range of progressive leave options such as extended New Addition Leave, 13 weeks fully paid Sickness Leave, Emergency Childcare Leave, Volunteering Days, Moments that Matter Days, Unlimited Compassionate Leave, and so much more! Annual discretionary bonus Dedicated personal learning and home office budgets Flexible working — we trust you to work in a way that suits your lifestyle 26 days holiday Kaluza Share Scheme We'll then build out our benefits and progressive policies soon to ensure your Total Reward package is highly competitive, and that you're well looked after. |
| We want the best people We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential. We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you. Find out more about working in Kaluza on our careers page and LinkedIn. |
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