| Location | Remote Work from European Country,Remote work |
| Commitment | Permanent employee |
| Remote | 🌴Remote allowed |
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Job Description
- Ensuring operation, troubleshooting through the virtual monitoring of our charging network in Europe
- Maintain, optimize and further develop our network monitoring and performance management
- Proactive support while using our monitoring systems
- Reports and evaluation of tickets from our ticket system
- Qualification of tickets created and received directly via the ticket system with regards to disruption, urgency, and responsibility
- Coordination and implementation of organizational and technical measures to ensure service availability
- Solving technical problems in first-level support or classifying inquiries for second-level support
- Support commissioning of charging parks and introduction of new releases remotely
- Data quality analysis in our IT-Systems and data-center
- Completed education in the field of IT / electrical engineering / telecommunications / and first professional experience alternatively graduated from University/FH
- Strong IT User Skills and very good technical understanding
- very good team and communication skills
- Above-average service orientation and competent appearance
- Flexibility in working times due to support needs
- Good team spirit – all across Europe
- Analytical thinking combined with independent, responsible and structured way of working
- Very good English Language skills
- Experience with ticketing systems is a plus
- Start up mentality and strong interest in e-mobility
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