Salary Range: $90,000-$120,000 + annual bonus eligible

Location: Washington, DC. or remote. Our in-office teams come together for collaborative work in the office Tuesday through Thursday and works remotely on Monday and Friday.

About Us:

Inspiration Mobility is a company wholly committed to accelerating the electrification of transportation in North America to deliver rapid, cost-effective decarbonization. Inspiration provides tailored solutions that enable our customers and partners to achieve their business and sustainability goals as quickly as possible, with minimal risk. With the only EV-first Fleet Management Company (eFMC) and a turnkey developer of high-speed, commercial-grade charging infrastructure, Inspiration serves as a single partner to simplify fleet electrification - delivering best-in-class EV procurement and leasing, EV-first fleet management services, and comprehensive charging solutions.

To Learn More:

Listen to THIS podcast with our CEO, Josh Green, and Molly Wood, which does a great job explaining where our business is today and how our mission advances the EV revolution.

Your Mission :

Your mission is to lead our Driver Contact Center and Support Operations function. You will work closely with internal operational teams and outsourced vendors to build and manage our existing driver contact center as well as a range of capabilities needed to handle support needs across all of our services.

In addition to helping build these functions, you will continue to evolve our support capabilities to meet the growing needs of our customers. You will act as a key Voice of the Customer (VoC)back to the Inspiration organization, sharing fleet driver sentiment and helping us improve our offerings and overall customer experience. Your contact center expertise will be critical in shaping our engagement strategy for drivers whose companies are enrolled in our fleet and charging services and will set the stage for a remarkable and seamless end-user experience.

You will report to Colin Sng, Managing Director of the Delivery organization.

The Legacy You’ll Leave:

As a result of your time in this role, you played a crucial part in helping Inspiration provide customer-centric solutions. You quickly established this as one of Inspiration’s core capabilities and created feedback loops to ensure continuous improvement throughout our service delivery organization.

You established a support function aligned with our overall customer experience framework and set a precedent for operational efficiency while elevating our drivers’ experience. Your legacy resonated in the feedback you received from our fleet customers’ drivers and led to increased customer loyalty, retention, and revenue growth, which meant Inspiration gained more trusted partners, promoters, and advocates.

The added bonus? Your efforts in electrifying fleets made a substantial impact on combating climate change by reducing greenhouse gas emissions, paving the way for a decarbonized planet for future generations to enjoy.