Salary Range: $90,000-$120,000 +10-15% annual bonus eligible

Location: This role is remote eligible.

While this role is remote eligible, we would prefer that you join us in our Washington, DC office. Our in-office teams come together for collaborative work in the office Tuesday through Thursday and work remotely on Monday and Friday.

To Learn More: Please watch THIS video produced by one of our primary investors, Macquarie, that does a great job explaining who we are and what our fantastic team does.

About Us:

Inspiration is the world’s first specialist investment and asset management platform exclusively focused on accelerating the electrification of transportation in North America. We provide capital and turnkey Electric Vehicle (“EV”) fleet-as-a-service solutions, including charging, to enable commercial fleets to “go electric” as easily, quickly, and profitably as possible. Our company invests in, develops, and manages the real assets (including electric vehicles, EV charging infrastructure, and related real estate) that enable the electrification of transportation at scale. Backed by three of the world’s leading energy and infrastructure investors, we aim to dramatically accelerate fleet electrification in North America while building the leading pure-play, diversified EV infrastructure platform.

Your Mission:

Your mission is to build and lead our Contact Center and additional Support Operations functions. Your contact center expertise will be critical in shaping our engagement strategy for drivers whose companies are enrolled in our fleet and charging services and will set the stage for a remarkable and seamless end-user experience.

You will work closely with the internal operational teams and outsourced vendors to implement, first and foremost, our contact center, but also a range of capabilities needed to handle all support needs across all of our services. This includes managing scaled support channels (email, chat, phone), a contact center for our customers’ drivers, and a Network Operations Center(NOC) for our charging hubs. In addition to helping to build these functions, you will manage and continue to evolve our support capabilities. You will be a key Voice of the Customer (VoC)back to the Inspiration organization, sharing fleet driver sentiment and helping us improve our offerings and customer experience.

You will report to Chris Getner, our Chief Technology Officer (CTO).

The Legacy You’ll Leave:

As a result of your time in this role, you will have effectively implemented a contact center that is scaling up and played a crucial part in helping Inspiration provide customer-centric solutions. You quickly established this as one of Inspiration’s core capabilities and created feedback loops to ensure continuous improvement throughout our service delivery organization.

You established a support function aligned with our overall customer experience framework and set a precedent for operational efficiency while elevating our drivers’ experience. Your legacy resonated in the feedback you received from our fleet customers’ drivers and led to increased customer loyalty, retention, and revenue growth, which meant Inspiration gained more trusted partners, promoters, and advocates.

The added bonus? Your efforts in electrifying fleets made a substantial impact on combating climate change by reducing greenhouse gas emissions, paving the way for a decarbonized planet for future generations to enjoy.