The Opportunity

The Hardware Documentation Specialist plays a critical role in supporting the lifecycle of electric vehicle (EV) charging systems. This hands-on role is well-suited for individuals with a background in electrical, mechanical, or communications systems—whether gained through military service or technical training. You’ll apply your experience with diagnostics, troubleshooting, and hardware support to ensure product reliability through lab testing, documentation, and collaboration with engineering teams.

As part of InCharge’s Technology Department, you’ll work alongside our Hardware Product Development and QA teams to drive innovation, reliability, and operational readiness across our EV charging infrastructure. This role is part of our SkillBridge training pathway and is ideal for transitioning service members looking to apply their skills in a fast-growing clean energy industry.

What You’ll Do

Parts Support & Testing

• Perform functional and diagnostic testing on EV charger components in lab and field environments
• Assist in evaluating new parts and validating replacements for service inventory
• Maintain organized records of tested parts, results, and recommendations

Record Hardware Issues

• Document hardware failures and anomalies during field service calls and lab evaluations
• Use service management tools to log issues with detailed descriptions, photos, and resolution steps
• Collaborate with engineering to escalate recurring or critical faults

Charger Service Documentation

• Review and update charger service manuals, troubleshooting guides, and repair procedures
• Validate accuracy of technical documentation against real-world service findings
• Provide feedback to technical writers and product teams for continuous improvement

Engineering Support

• Act as a liaison between the service team and hardware engineering to resolve complex issues
• Participate in root cause analysis and corrective action planning
• Support pilot testing of new hardware releases and firmware updates

Your Experience & Capabilities

• Military experience in electrical, mechanical, IT/networking, or other technical fields is highly applicable
• 2+ years of hands-on experience in system troubleshooting, preventative maintenance, hardware support, or field service is a plus
• Ability to read and interpret technical manuals, wiring diagrams, or schematics
• Comfortable using test equipment such as multimeters, power tools, and hand tools
• Strong written and verbal communication skills
• Familiarity with safety protocols, PPE usage, and working in high-voltage or mission-critical environments
• Associate or bachelor’s degree in a technical field (e.g., Electrical Engineering, Electronics Technology, or similar) is preferred but not required

Important Note:
During the DoD SkillBridge program, service members continue to receive their military pay and benefits. They are not paid by the civilian employer during the internship, in accordance with guidance from the U.S. Department of the Interior (doi.gov).

US Hourly Range (Post-SkillBridge Opportunity)
$28 – $38 USD
Upon successful completion, participants may be eligible for full-time employment at the stated range.

What We Offer

Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year.

Equal Opportunity Employer

Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

CCPA disclosure notice here.