About the role

We’re looking for someone to lead and grow customer support in the US. You’ll run the team, work alongside Territory Managers, NZ support, and the AI crew, and make sure we show up for ranchers in the best way.

This is a leadership role, but you won’t just be overseeing the work - you’ll be in it too. You’ll jump on tickets, handle the tough stuff, and help shape how support runs as we scale.

You lead from the front. You bring energy, clarity, and pace. You know when to follow the playbook, when to break it, and when to write a better one. You coach your team to do their best work, but you’re always ready to get stuck in yourself.

You care about outcomes, not just metrics. KPIs matter, but so does knowing when to step outside the lines, listening well, making people feel heard, and doing what’s right for customers and teammates.

We’re on a mission to make farming more productive and sustainable across 50% of the world’s usable land. Every ticket you solve, every teammate you grow, and every process you improve helps ranchers get the most from Halter, and backs the people feeding the world.

Compensation: $80K/yr - $100K/yr.