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Customer Support Specialist

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Job Description

The future of food production hinges on an important question: How do we feed the world’s growing population without compromising our natural resources? Both dairy and beef farmers feed our population and hold the keys to vital climate solutions. At Halter, we’re on a mission to enable farmers to run the most productive and sustainable farms. Farmers are using Halter to break free from the time-intensive constraints of conventional farming. They’re growing more grass, increasing milk production and/or helping their cattle gain more weight (for beef farming) and improving the health and well-being of their cows.


We bridge deep tech into farming. Halter enables farmers to remotely shift, virtually fence and proactively monitor their cows’ health and behaviour. Can you imagine watching 500 cows or cattle turn in unison and walk calmly towards the milking shed or their next break? No quad bikes, no dogs, no fences. Just a mob of cows walking at their own pace. People say it looks like magic. Our customers are revolutionising farming with Halter. It's changing lives and transforming an industry.


People join Halter because they want to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and [Icehouse ventures](https://www.icehouseventures.co.nz/?utm_term=icehouse ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB).


To find out more, visit our careers website, LinkedIn & Instagram.


About the role


Reporting directly to the Customer Support Lead and working alongside a multi-regional customer success team, your role will be responsible for providing world-class customer support, guidance, and maintaining strong relationships with our customers to ensure their long-term satisfaction with the Halter product.


You will be the first point of contact for our farmers and will provide a variety of both proactive and reactive technical support and training as they navigate utilising our system to the fullest. We have an outstanding, highly talented engineering team who will be available to support your learning of our product.


We are looking for big thinkers who know how to get stuff done. We’re looking for people who are comfortable working in a dynamic environment where they will be challenged on a daily basis. We want people who are obsessed with helping our farmers to be successful. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.


This role is about two things - supporting Halter’s farmers all the way through the process to make their farms more productive and efficient, and building genuine and lasting relationships with farmers. These objectives are naturally intertwined and the best candidates will be motivated and excited about excelling in both areas.

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