About the role

Reporting directly to the Customer Support Lead and working alongside a multi-regional customer success team, your role will be responsible for providing world-class customer support, guidance, and maintaining strong relationships with our customers to ensure their long-term satisfaction with the Halter product.

You will be the first point of contact for our farmers and will provide a variety of both proactive and reactive technical support and training as they navigate utilising our system to the fullest. We have an outstanding, highly talented engineering team who will be available to support your learning of our product.

We are looking for big thinkers who know how to get stuff done. We’re looking for people who are comfortable working in a dynamic environment where they will be challenged on a daily basis. We want people who are obsessed with helping our farmers to be successful. To succeed you will need to be able to learn quickly and utilise your own initiative while working under pressure and to tight deadlines.

This role is about two things - supporting Halter’s farmers all the way through the process to make their farms more productive and efficient, and building genuine and lasting relationships with farmers. These objectives are naturally intertwined and the best candidates will be motivated and excited about excelling in both areas.