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Customer Support Specialist

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Job Description

About the role


We’re looking for an epic Customer Support Specialist to join our Auckland HQ team. Support at Halter isn’t a call centre. It’s a team of problem-solvers who understand our farmers, our product, and how everything connects. We’re the glue between customers and every part of the business - from field teams to product, engineering, and operations.


We work both reactively and proactively, jumping in fast when something’s not right, and reaching out when farmers just need a hand or some guidance. When someone gets in touch, you’ll take ownership from start to finish, listening, understanding what’s needed, and working with teams across Halter to drive the best outcomes on farm. You show up every day ready to make a difference - for farmers, their animals, and your team.


This role offers the opportunity to build a deep understanding of Halter’s products and customers, with pathways for career growth across the company.

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