About the role:

We’re excited to open a brand new role at Greyparrot! This is a 6 month internship, with opportunity for full time employment at the end for the right candidate. As a Technical Operations Assistant, you will play a hands-on role in supporting the deployment, maintenance, and quality assurance of our hardware systems in the field. You’ll work closely with our Logistics & Customer Support Lead and act as a counterpart to the Customer Support team, focusing specifically on the hardware support side of customer operations.

This is a junior, versatile role ideal for someone comfortable working with their hands, travelling to customer sites, and assisting with a wide range of technical and operational tasks. You’ll also interface regularly with the Hardware Engineering team to escalate technical issues and feed back insights from the field.

A typical day in this role looks like:

• Hardware Support & Troubleshooting:
  Assist with hardware-related issues as they arise. Support quality control tasks such as stock checks and unit clean-ups, and coordinate with Customer Support and Hardware teams to resolve or escalate faults.
• On-Site Repairs & Field Work:
  Visit customer sites, such as waste recycling facilities, to support the diagnosis and repair of hardware, acting as a hands-on support person for field operations.
• Installation Support
  Assist for site assessment, installation coordination and logistical planning related to installation work. Participate in installation work, this includes working at heights (training will be provided).
• Stock & Production Tracking:
  Maintain and update the production and units (hardware) tracker, ensuring visibility of unit locations and status at all times. Monitor unit movements and manage coordination for dispatching units to various field sites. Provide weekly report on units movement.
• Logistical Coordination:
  Serve as the liaison between internal teams and external local and international courier services as well as customers. Organise pickups and deliveries, especially during periods of team leave (e.g., Logistics Ops Lead annual leave), ensuring seamless logistical flow. Handle shipping documentation and keep records organised.

Please note: This role requires you to be in our office approximately 3 or 4 days per week.