Job Description

• Ensures that photovoltaic power plants meet the established service and operational level performance agreements as stipulated in SLAs;
• Critically Reviews new SLA and liaise closely with legal to recommends favourable terms for the O&M team
• Review service activity reports and report findings to clients as required;
• Undertake the preparation of reports according to the SLA requirements;
• Performs and/or reviews availability and PR calculations
• Assist and undertakes all required monitoring activities, including participating in the weekend on-call rota.
• Monitor critical accounts to accomplish quick and effective problem resolution;
• Manage daily activities and assist in resolving outstanding issues around the sites;
• Work closely with the field services teams to ensure full compliance with contractual obligations, including health and safety requirements
• Liaising with internal GC dedicated teams, ensuring that product defects are promptly and efficiently escalated to the manufacturer;
• Assist in the preparation of budgets, prepares payment orders for services received and invoicing for contractual fees
• Aid with problem resolution for customers on escalated product issues and invoice disputes;
• Provide Sales assistance in demos and/or customer site visits;
• Compiling and preparing quotations of additional technical services;
• Regular reporting and updating of internal KPIs;
• Other duties commensurate with the role
• Highly organized, with attention to detail and ability to meet deadlines;
• Excellent problem solving, and ability to critically think and take appropriate decisions;
• Strong computer and networking skills including the ability to work with Word, Excel and various other MS Suite applications;
• Ideally 1-2 years in a Solar O&M role but any O&M in any industry will be an advantage
• A degree or college equivalent in a relevant technical discipline such as electrical/ electronic/ communications/ civil/ mechanical/computers etc. Additional diplomas in a business related discipline or other postgraduate degrees will be an advantage.
• Demonstrable understanding of Legal and finance concepts is highly desirable
• Highly developed interpersonal skills and ability to work with demanding clients
• Fluency in written and spoken English;
• Willingness to participate in on-call rotas
• Be part of a professional, open, and very friendly team
• Many opportunities for professional and personal development
• Dynamic work environment, spanning many countries and cultures
• Working from home days
• Training courses, coaching sessions, mentoring from experience colleagues