About Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.

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OUR CULTURE AND VALUES

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading

Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

We are Responsible

Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile

We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun

We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.

Fluence Energy is a dynamic and globally recognized organization with 1,500-2,000 employees and a presence in three key regions: Americas, EMEA, and APAC. Leveraging a suite of SaaS-based enterprise applications alongside proprietary business applications, we are committed to delivering innovative solutions and maintaining operational excellence.

The Director of Global Service Desk will lead the overall service desk strategy and operations globally, overseeing service desk functions in the Americas region. This role requires a seasoned professional with experience in strategic planning, organizational leadership, and effective management of service desk teams. The successful candidate will report to the Senior Director of Infrastructure & Operations and will collaborate closely with the executive leadership team.

This position is located in Arlington, Virginia, and requires in-person presence at the office at least 3 days a week.