You’ll be working with the business and operations team from multiple locations. This is an on-field position at locations outside of Bengaluru.

This team has an infectious passion to build operations from the ground up and ensure customers have a seamless experience. They help bring alive the proposition of Exponent Enabled Rapid Charging so that our customers benefit from 15-minute rapid charging at all times.

Our philosophy: Break. Believe. Build
Break stuff. Break assumptions. Break the thumb rule.
Believe in the team. Believe in the process. Believe through failures.
Build fast. Build passionately. Build to simplify.

What you will do:

You will ensure the smooth running of ground operations and help the customers have a seamless, hassle-free experience, picking up the right use cases, training the drivers, and demos to relationship management, you will play a critical role in the team.

Operations Management & Customer Support

• Ability to spot opportunities in deployment
• Responsible for supporting day-to-day operations of the operation
• Preparation of customer operations and conducting comprehensive training for the drivers
• Must have excellent customer service & relationship management skills with business partners across the value chain - from driver community to hub managers.

Maintaining Relationships with Customers & Dealerships

• Establishing and nurturing positive relationships with our customers and dealership partners.
• Acting as a liaison between the company and external stakeholders to foster collaboration.

Resolving Basic Service Issues

• Addressing and resolving basic service issues promptly and effectively.
• Collaborating with relevant teams to ensure customer satisfaction and issue resolution.

The ideal candidate requires:

• Relevant experience in similar operations and engineering background is an added bonus
• Structured problem-solving, detail-oriented, and customer-first attitude
• Past experience in operations and customer support
• Market knowledge (EVs, Charging station deployment, Logistics)
• Data analytics skills / should be comfortable working with MS Excel. Should have the intuition to use data effectively.

What matters:

• The penchant to solving problems and working towards a solution
• Empathy towards customers
• A positive attitude
• Resilient attitude to bounce back after failing

About Us

Exponent simplifies energy for EVs.

Co-founded by Arun Vinayak (Ather Energy's Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pump (charging station) and e^pack (battery pack) which together unlock 15-min rapid charging

The 150+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.