Hi, we are ecobee.

ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.

In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment.

Why we love to do what we do:

We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re proud of what we’ve done so far, there’s still a lot we can do—and you can be part of it.

Join our extraordinary team.

We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with a satellite office in Leeds, UK (and remote ecopeeps in the US). We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We’re always looking for curious, talented, and passionate people to join our team.

This is a hybrid position and the selected candidate will be required to work from our Toronto head office 2 days per week.

Who You’ll Be Joining:

We are looking for an Account Services Representative to join our fantastic Operations and Supply Chain team! In this role, you will partner cross-functionally with all ecobee to help with B2B shipping and operation's needs. You are highly organized and customer service driven, with a drive for quality and process improvements.

How You’ll Make an Impact:

• Receive and enter customer orders efficiently and accurately
• Manage order deck to ensure all orders are shipped in full and manage the non-compliance process with other retailers
• Process Return Goods Authorization (RGA), obtain approval for the return and arrange to pick it up
• Respond to inquiries and/or complaints regarding the organization’s products and/or services, pricing, delivery dates, packing slips, adjustments to bills/orders, and other general account maintenance activities
• Manage correspondence and documentation as appropriate regarding confirmation of orders, and interactions with customers
• Serve as a liaison between customers, sales personnel, and supply chain to ensure customer satisfaction by coordinating communications, following up with problems, and serving as a contact point for customers
• Receive and perform compliance reviews on all new account opening documentation and serve as the supply chain representative for new customer onboarding
• Assist with building customer relationships by understanding needs, providing valid information or advice when required, and informing sales personnel of opportunities
• Support other account services reps on your team as required

What you'll bring to the table:

• Experience with order management and customer experience
• Ability to prioritize tasks and communicate effectively about project status and deadlines
• Strong interpersonal and team-based skills
• Experience leading without authority
• A high attention to detail, strong organizational skills, with a focus on quality and continuous process improvement
• A desire to grow and progress within the company
• Strong problem-solving skills with a collaborative approach to work
• Familiarity with working with third-party warehouses, carriers, and freight forwarders
• Expertise with Excel or similar spreadsheet software (you should know what a pivot table is and how to create one as a general milestone)
• Bonus: Understanding of import and export compliance

Just so you know: The hired candidate will be required to complete a background check

What happens after you apply:

Application review. It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.

Interview Process: 3 Rounds

• Round 1: A 45-minute phone call with a member of Talent Acquisition
• Round 2: A 45-minute virtual interview with a manager from our Manager of Account Services – expect technical, behavioural and situational questions
• Round 3: A 1-hour virtual final interview with our VP of Supply & Operations, and our Director of Demand Planning & Account Services

With ecobee, you’ll have the opportunity to:

• Be part of something big: Get to work in a fresh, dynamic, and ever-growing industry.
• Make a difference for the environment: Make a sustainable impact while on your daily job, and after it through programs like ecobee acts.
• Expand your career: Learn with our in-house learning enablement team, and enjoy our generous professional learning budget.
• Put people first: Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
• Play a part on an exceptional culture: Enjoy a fun and casual workplace with an open concept office, located at Queens Quay W & York St. ecobee Leeds is based at our riverside office on the Calls.
• Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training.

Are you interested? Let's make it work.

Our people are empowered to take ownership of their schedules with workflows that allow for flexible hours. Based on your job, you have an option of a office-based, fully remote, or hybrid work environment. New team members working remotely, will have all necessary equipment provided and shipped to them, and we conduct our interviews and onboarding sessions primarily through video.

We’re committed to inclusion and accommodation.

ecobee believes that openness and diversity make us better. We welcome applicants from all backgrounds to apply regardless of race, gender, age, religion, identity, or any other aspect which makes them unique. Accommodations can be made upon request for candidates taking part in all aspects of the selection process. Our recruitment team is happy to answer any questions candidates may have about virtual interviewing, onboarding, and future work locations.

We’re up to incredible things. Come and be part of them.

Discover our products and services and learn more about who we are.

Ready to join ecobee? View current openings.

Please note, ecobee does not accept unsolicited resumes.