About DroneDeploy

DroneDeploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a truly unified system, DroneDeploy allows critical industries to operate with speed and confidence.

From construction and energy to agriculture, the world’s largest companies use DroneDeploy to simplify field operations, improve safety, and make smarter decisions, faster. By combining aerial drones, 360 and fixed cameras, ground robots and proprietary AI, we’re bringing the power of automation and visual intelligence to all stakeholders, from the field to the boardroom.

At DroneDeploy, we thrive in a mostly remote-first culture rooted in innovation and impact. We’ve been recognized as a Best Place to Work in the SF Bay Area and named one of America’s Great Places to Work—but what truly sets us apart is the experience you gain: solving real-world challenges with cutting-edge technology, surrounded by teammates who are as passionate as they are supportive. Our team is bold, mission-driven, and building something that matters. We foster a culture where a variety of perspectives drive smart decisions, and where growth—both personal and professional—is part of the journey. Whether it’s flexible schedules, family-friendly benefits, or our strong track record of internal promotions, we invest in people as much as we do in product. If you’re looking to be part of something ambitious, authentic, and transformative, you’ll find your place at DroneDeploy.

Role Overview

The Customer Success Engineer, Scaled owns the demos, trials, onboarding flows, and Academy programs that power DroneDeploy’s High Velocity (HV) and Scaled motions. You’ll turn recurring customer patterns into repeatable assets and workflows so Sales, Renewals, and Customer Success can drive fast, consistent value realization and strong NRR across a broad portfolio of customers.

You’ll sit in the unified Solutions team under Customer Experience, working closely with HV reps, Renewals managers, CSMs, Product, and Support, with a clear focus on scaled enablement, time-to-first-value, and renewal/expansion support for long-tail accounts.