The Company

Cypress Creek Renewables (CCR) is a leading renewables IPP. We develop, finance, own and operate utility-scale and distributed solar and storage projects across the country. Our mission is to power a sustainable future, one project at a time. Since inception, CCR has a development pipeline of more than 30GW. Today we own 2.2GW of solar and through our Operations and Maintenance Services business, Cypress Creek Solutions, we operate 4.8GW of solar projects. The Cypress Creek Solutions organization offers a variety of services to the solar and storage market including turnkey operations and maintenance contracts, module washing, array services, EPC milestone inspections, and Inverter Specialty Services.

Fostering a diverse group of innovative thinkers from all backgrounds, CCR people are drawn to work in a purpose-driven organization. We hope you will join us.

The Role

Cypress Creek Renewables is seeking a highly motivated candidate with solar and storage experience to oversee and manage the daily operation of a rapidly growing portfolio of solar and storage assets with a focus on growing the assigned customer accounts. The Key Account Manager acts as the primary point of customer contact for an assigned portfolio of third party owned PV Facilities. The Key Account Manager will work closely with Operations Engineers and the Field Team to meet obligations of client contracts and requests.

Essential Duties & Responsibilities:

• Serve as Single Point of Contact for client communication
• Manage overall customer satisfaction
• Build, expand, and maintain strong, long-lasting client relationships
• Become subject matter expert on contract requirements for assigned portfolio(s)
• Work closely with assigned Operations Engineer for technical requests relative to site performance
• Actively manage, track, and update revenue opportunities in CRM in collaboration with inside sales
• Conduct Account Planning exercises to forecast account revenue and identify revenue growth opportunities for the business leveraging all service offerings
• Leverage customer contacts to secure pull through revenue opportunities for Cypress Creek’s standalone service offerings
• Hit annual revenue targets set for accounts
• Grow existing account revenue
• Review work orders, preventative maintenance reports, thermal scans and work with various service offering leaders within the company to make recommendations to the customer for site improvements with positive ROI for the customer
• Develop proposal responses to customer RFPs
• Facilitate weekly or bi-weekly meetings with clients
• Facilitate weekly internal meetings
• Responsible for billing and warranty administration for assigned accounts
• Responsible for onboarding new sites within existing accounts with Onboarding Manager
• Participate in industry events
• Engage with companies digital marketing activities

Preferred Education and/or Work Experience Requirements:

• Bachelor's degree
• 5+ years professional experience in renewable energy industry or similar account management or sales role.
• Proven ability to sell services and grow account revenue
• Proven ability to manage customer relationships throughout the customer organization
• Strong business acumen and ability to understand cost and price assumptions
• Experience developing customer pricing and quotes in response to RFPs
• Ability to influence internally and externally to resolve issues
• Ability to project manage operations teams and provide executive summaries as needed
• Project management experience desired.
• Knowledge of electrical infrastructure including PV, ESS, switchgear and substation equipment
• Self-directed and detail oriented
• Able to act and adapt to a fast-paced business environment with competing deadlines.
• Ability to work both independently and as a part of a team, knowing when to seek help
• Ability to lead customer calls
• Proactive and solution-focused written and verbal communication skills
• Experience administering contracts
• Proficiency with MS Office suite
• Ability to travel with the United States as required

Benefits:

• 15 days of Paid Time Off, accrual up to 20 days, 11 observed holidays.
• 401(k) Match
• Comprehensive package including medical, dental, vision and health insurance
• Wellness stipend, family planning stipend, and generous parental leave
• Tuition Reimbursement
• Phone Bill Reimbursement
• Fully expensed company travel, mileage reimbursement
• Company Swag

Locations: Durham, NC or Remote (DOE)

A note to Recruiting Agencies Cypress Creek Renewables Human Resources team does not accept unsolicited resumes from third party recruiters, staffing firms, or related agencies. The Human Resources team coordinates all recruiting and hiring at our company. We do not accept resumes from third-party recruiters unless authorized by the Human Resources team and if a signed agreement is in place. Any unsolicited resumes will be considered property of CCR and we are not responsible for any related fees. All communication related to recruiting partnerships should ONLY be directed to the Human Resources team.

Cypress Creek Renewables is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to providing a workplace that is inclusive and values diversity, and we encourage candidates from all backgrounds to apply.