Who we are

Cowboy is a Belgian startup that is developing innovative electric bikes for urban riders. Cowboy’s main goal is to improve urban mobility and take commuters to their destination in a more enjoyable, sustainable and efficient manner.

Founded in 2017 by entrepreneurs Adrien Roose, Karim Slaoui and Tanguy Goretti, Cowboy is headquartered in Brussels, Belgium. Cowboy is the winner of the Eurobike 2017, the Red-Dot bicycle design award 2018 and the Red-Dot “Best of the Best” award for the Cowboy 2.

With traffic congestion plaguing metropolitan areas, electric bikes are proving to be the fastest means of transportation, beating cars and ground public transport. Cowboy’s vision is to elevate the daily commute to the next level in terms of speed, comfort and freedom of movement around the city. Cowboy enhances the riding experience by unifying intelligent technology, delightful design and meticulous customer service.

In April 2019, Cowboy launched its third model, the Cowboy 3, where it is sold in 8 countries (Germany, France, the Netherlands, Luxembourg, Austria, Italy, Spain and the United Kingdom). In May 2021, Cowboy unveiled its fourth generation electric bike, the Cowboy 4.

In July 2020, Cowboy raised €23 Million from international investors (including Exor Seeds, the early stage investment arm of Exor, Isomer Capital, Future Positive Capital and Index Ventures) in the Series B round. Cowboy plans to recruit 30+ new talent in the next six months, scale operations, and expand its footprint across Europe through its Test Ride and Mobile Service networks.

The Role

As more and more people rediscover the joy of riding and moving around in cities in a more sustainable manner, companies are turning to providing a more efficient and greener mode of transport to their employees.

We are looking for someone to help guide employee leasing through our existing partners. You will assist interested employees from start to finish, provide information and convert leads.

What you’ll be doing

As an intern, your responsibilities will include:

• Handling incoming leasing orders: Following up on order requests and converting them to actual sales.
• Being in charge of the General B2B inbox on Intercom, answering end-customer queries and communicating with our B2B partners surrounding all non-commercial topics.
• Handling CS questions and making sure our B2B information base is always up to date.
• Activating leasing contracts on our partner's platforms.
• Invoicing our partners, and following up on payments (during our weekly payment sprints).
• Constantly improving our customer journey/flow for B2B2C customers (website pages, chat bot, SR’s, FAQ’s).
• Helping out with data analysis on B2BC customers.
• Order flow optimisation (via automation, process improvements, etc).

Requirements

Who we are looking for

We are looking for someone who:

• Has an interest in working within B2B sales and leasing, and has the eagerness to learn.
• Is fluent in English and Dutch. (French would be a big ‘plus’ but not a must.)
• Has great communication skills.
• Is customer-focused.
• Is structured. You have the ability to efficiently divide your day into blocks/sprints to work on several important tasks and jump from one task to another.
• Is a proactive team-player.
• Is confident to take on responsibility and handle partner conversations on an operational level.

Benefits

What we offer you

• Paid internship
• Exposure to all areas of the Leasing function and key responsibilities within.
• Fast-paced ambitious environment
• An opportunity to build new skills and competencies
• Working with people who love what they do every day

Just like our rider community in cities across Europe, diversity is a strength. No matter where you come from, or the path you're on, Cowboy is inclusive and so is our workplace. Your unique skills, passion, and perspective will help us continue to transform mobility and urban life for the better.